Problem-Solving New
Risk Management & Mitigation: A Problem-solving Framework
Learning Agility New
Adopting a Culture of Continuous Learning for Better Team Results
Building Inclusivity New
Promoting an Inclusive Work Culture
Adaptability New
Find Your Calm and Focus
Building Inclusivity New
Contribute to a Harmonious Work Culture
Creative Thinking New
Reimagine Customer Service
Influence New
Make a Positive Impression Through Personal Presentation
Influence New
Pitch Ideas With Conviction
Digital Fluency New
Basic Online Tools To Organise Your Work
Digital Fluency New
Using the Internet for Career & Learning Development
Digital Fluency New
Letting Potential Employers Find You Online
Collaboration New
Using Digital Apps for Effective Team Communications
Digital Fluency New
How to Win and Keep Customers Using Social Media
New
Enhancing Customer Experiences via Digital Engagement Platforms
In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.
Work in a Team
Learn how to work in a team effectively through communication techniques and shared goals.
Communicate and Relate Effectively at the Workplace
Use effective communication techniques to improve your working relationships with your team.
Apply Emotional Competence to Manage Self at the Workplace
Keep a positive attitude, and don’t let negative emotions get the better of you.
Adapt to Change
RET-CHG-1001-1.1 Keep Up With the Changing Times
How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)
RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro
Contribute to the Design and Development of a Productivity Framework
Time to shine as you design and develop a productivity framework. Understand, solve, and measure progress for various business situations.
Facilitate the Implementation of a Productivity Framework
Can you systematically promote productivity in your organisation? Learn to implement a productivity framework through this course.
Use Basic Hand Tools and Equipment (SC/SAP)
Help your team become effective in the use and maintenance of hand tools.
Operate Electrical Measurement Devices (SC/SAP)
Learn to perform or supervise the required electrical measurement tasks in your workplace using proper procedures.
Supervise Work Improvement Processes (SC/SAP)
Learn to supervise work improvement processes through a systematic approach.
Supervise Quality Procedures (SC/SAP)
Learn to supervise quality procedures and improvement projects. Make quality your team’s motto.
Apply Innovation in the Workplace
How can you apply innovation in the workplace? Learn to generate and contribute ideas at work.
Apply Basic Lean Techniques in the Workplace
Lean techniques will help you streamline and eliminate waste or redundancies in your work processes. Do more with less!
Perform Warehouse Operations
Perform warehouse, stock control, and housekeeping operations efficiently at work.
Perform Basic Productivity Practices
Use appropriate methods to improve basic productivity practices in the workplace.
Apply Quality Systems (Use of SC & SAP)
How do you ensure work quality? Learn to systematically plan out work activities and make improvements where necessary.
Apply Teamwork in the workplace (Use of SC & SAP)
How do you apply teamwork in the workplace? Learn to assist in teambuilding and improving team performance.
Apply WSH Policy
Improve your workplace safety by complying with WSH standards and requirements.
Apply 5S Techniques (Use of SC & SAP)
Apply 5S techniques to prevent waste and defects and promote self-discipline and productivity.
Maintain Workplace Safety and Health Policies and Procedures
Learn to effectively communicate and maintain workplace safety and health management policies and procedures.
Facilitate Effective Work Teams
Learn to facilitate effective work teams. Improve team performance by promoting job ownership and commitment to goals and targets.
Facilitate Effective Communication and Engagement at the Workplace
Learn to facilitate effective communication and engagement at the workplace. Build healthy working relationships within your team.
Apply Continuous Process Improvement Techniques
Apply continuous improvement process techniques for professional success and to help your organisation achieve its goals.