In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.

Learn how to work in a team effectively through communication techniques and shared goals.

Use effective communication techniques to improve your working relationships with your team.

Keep a positive attitude, and don’t let negative emotions get the better of you.

RET-CHG-1001-1.1 Keep Up With the Changing Times

RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro

Time to shine as you design and develop a productivity framework. Understand, solve, and measure progress for various business situations.

Can you systematically promote productivity in your organisation? Learn to implement a productivity framework through this course.

Help your team become effective in the use and maintenance of hand tools.

Learn to perform or supervise the required electrical measurement tasks in your workplace using proper procedures.

Learn to supervise work improvement processes through a systematic approach.

Learn to supervise quality procedures and improvement projects. Make quality your team’s motto.

How can you apply innovation in the workplace? Learn to generate and contribute ideas at work.

Lean techniques will help you streamline and eliminate waste or redundancies in your work processes. Do more with less!

Perform warehouse, stock control, and housekeeping operations efficiently at work.

Use appropriate methods to improve basic productivity practices in the workplace.

How do you ensure work quality? Learn to systematically plan out work activities and make improvements where necessary.

How do you apply teamwork in the workplace? Learn to assist in teambuilding and improving team performance.

Improve your workplace safety by complying with WSH standards and requirements.

Apply 5S techniques to prevent waste and defects and promote self-discipline and productivity.

Learn to effectively communicate and maintain workplace safety and health management policies and procedures.

Learn to facilitate effective work teams. Improve team performance by promoting job ownership and commitment to goals and targets. 

Learn to facilitate effective communication and engagement at the workplace. Build healthy working relationships within your team.

Apply continuous improvement process techniques for professional success and to help your organisation achieve its goals.