Facilitate Effective Communication And Engagement At The Workplace

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Facilitate Effective Communication And Engagement At The Workplace

Join Now
Facilitate Effective Communication And Engagement At The Workplace

Overview

Recommended for Supervisory Staff

Eligible Grant

Skills Future Credit

SSG Training Grant

Upcoming Course Run

Course Description

Acquire skills and knowledge to promote effective communication within the team; use appropriate communication, conflict resolution, and negotiation skills to build rapport and relationships with colleagues, stakeholders, and customers; resolve conflicts through negotiation while taking diversity issues into consideration.

Learning Outcomes

  • Communicate organisational communication policies and procedures to staff and monitor their compliance.
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures.
  • Promote effective communication among staff taking into account diversity issues.
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
  • Assess conflict situation and develop appropriate conflict resolution strategies.
  • Resolve conflict using appropriate confl ict resolution strategies, approaches and techniques.

Course Fee

Singaporean/Permanent Residence (Including GST) Full course fee (Before GST)
21-39 years old > 40 years old
$70.20 $44.20 $278.20

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