Effective communication and engagement are key to a cohesive team working towards common goals and targets. Effective communication and engagement at the workplace mean knowing how to resolve conflicts, promote open communication, and use appropriate communication tools and techniques. 

What you will learn

• Communicate organisational communication policies and procedures to staff and monitor their compliance.
• Maintain channels of communication to update staff on the latest and relevant work-related information according to organisational communication policies and procedures.
• Promote effective communication among staff taking into account diversity issues.
• Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
• Assess conflict situations and develop appropriate conflict resolution strategies.
• Resolve conflict using appropriate conflict resolution strategies, approaches, and techniques.