Communicate and Relate Effectively at the Workplace

FSS-PDV-3002-1.1

From $101.40 only

SkillsFuture Credit

SSG Training Grant

UTAP Eligible

PSEA Eligible

Communicate and Relate Effectively at the Workplace

FSS-PDV-3002-1.1

From $101.40 only

SkillsFuture Credit

SSG Training Grant

UTAP Eligible

PSEA Eligible

Communicate and Relate Effectively at the Workplace

Learn effective communication techniques and resolve situations with win-win outcomes. Clarify, analyse, appropriately respond to the various situations and relate better with your teammates while considering social and cultural differences.

What you will learn

Interpret and analyse information received.
Plan response to information received taking into account the social and cultural background of the recipient of information.
Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
Identify signs, stages, and causes of conflict with individuals or groups of people.
Define the conflict and highlight points of differences or contention objectively, taking into consideration the social and cultural differences of the parties involved.
Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
Communicate the outcome of the negotiation and propose relevant recommendations with justifications to the supervisor.

Course Details

Recommended for Operational Staff

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant
UTAP Eligible
PSEA Eligible

Course Duration

16 hours

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2011501119

Funding Validity Period

1 Jan 2019 - 31 May 2026

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$153.40	$101.40	$101.40	$153.40	$101.40	$260	$283.40