Learn effective communication techniques and resolve situations with win-win outcomes. Clarify, analyse, appropriately respond to the various situations and relate better with your teammates while considering social and cultural differences. 

What you will learn

• Interpret and analyse information received.
• Plan response to information received taking into account the social and cultural background of the recipient of information.
• Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
• Identify signs, stages, and causes of conflict with individuals or groups of people.
• Define the conflict and highlight points of differences or contention objectively, taking into consideration the social and cultural differences of the parties involved.
• Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
• Communicate the outcome of the negotiation and propose relevant recommendations with justifications to the supervisor.