What do you do when you run into conflict situations at the workplace? To resolve the situation with win-win outcomes for everyone involved, you need to learn effective communication techniques. Through this course, learn to relate better with your teammates.  Learn to clarify, analyse, and respond appropriately to various situations, taking into consideration social and cultural differences.

• Interpret and analyse information received.
• Plan response to information received taking into account the social and cultural background of the recipient of information.
• Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
• Identify signs, stages, and causes of conflict with individuals or groups of people.
• Define the conflict and highlight points of differences or contention objectively, taking into consideration the social and cultural differences of the parties involved.
• Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
• Communicate the outcome of the negotiation and propose relevant recommendations with justifications to the supervisor.

16 hours