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Elevate your customer-facing workforce with specialized courses aimed at refining their customer service skills. Equip your employees with the tools to create positive customer experiences, handle inquiries adeptly, and build lasting relationships that drive business success.
Creative Thinking New
Reimagine Customer Service
New
Enhancing Customer Experiences via Digital Engagement Platforms
In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.
New
Service Planning and Implementation for Beginners
This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.
How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)
RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro
Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!
Service Excellence 4.0 (Classroom & Asynchronous)
Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.