This course is about enabling you to draw upon your service mindset and find new ways to delight existing and potential customers. This goal is driven by the understanding of changing customers’ needs and preferences. Hence by reimagining what customers might want/need, you will be in a better position to support the organisation in responding to these changes.

What you will learn

• Steps in collecting and verifying information
• Brainstorming techniques
• Tips and techniques to solve customer service issues quickly
• Simple steps to conduct an experiment on customer service
• Handling feedback on areas for improvement

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Customer Interaction Flowchart
• Customer Interaction Mind Map

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding

Who Should Attend

Working adults who seek to find fresh ways to manage, respond and/or anticipate change at their workplaces.

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$156.60	$102.60	$102.60	$156.60	$102.60