Develop a systematic approach to make incremental and breakthrough improvements in work processes that produce products and services for customers.

• Determine the key performance indicators for the work teams to achieve based on the work improvement activities identified.
• Develop action plan and obtain approval to execute the improvement activities in accordance with organisational procedures.
• Apply control mechanisms to monitor the progress of work teams.
• Resolve issues arise during implementation of improvement activities in accordance with organisational procedures.
• Evaluate the results of work teams against the expected key performance indicators.
• Resolve any unmet goal with the work teams in accordance with organisational procedures.
• Prepare report on the outcomes of improvement activities implemented in accordance with organisational procedures.
• Communicate the improved work processes to relevant stakeholders in accordance with organisational procedures.