Supervisors have the authority and influence to address work-process issues and the team’s mediocre performance. Since you play an essential role that impacts your organisation’s ability to meet goals, you should know how to identify opportunities to enhance your team’s work, implement improvement techniques, and monitor performance.

What you will learn

Identify improvement activities and determine key performance indicators
Develop an action plan and obtain approval to execute the improvement activities in accordance with organisational procedures.
Apply control mechanisms to monitor the progress of work teams.
Resolve issues that arise during the implementation of improvement activities in accordance with organisational procedures.
Evaluate the results of work teams against the expected key performance indicators.
Resolve any unmet goal with the work teams in accordance with organisational procedures.
Prepare a report on the outcomes of improvement activities in accordance with organisational procedures.
Communicate the improved work processes to relevant stakeholders in accordance with organisational procedures.

Course Details

Recommended for Supervisory Staff

Eligible Grant

SSG Training Grant

Course Duration

16 hours

Mode of Delivery

In-person Classroom

Course Reference Number

TGS-2009501741

Funding Validity Period

1 Jan 2019 - 4 Mar 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$150.80	$98.80	$98.80	$150.80	$98.80	$280.80