Supervisors have the authority and influence to address work-process issues and the team’s mediocre performance. Since you play an essential role that impacts your organisation’s ability to meet goals, you should know how to identify opportunities to enhance your team’s work, implement improvement techniques, and monitor performance. 

What you will learn

• Identify improvement activities and determine key performance indicators 
• Develop an action plan and obtain approval to execute the improvement activities in accordance with organisational procedures.
• Apply control mechanisms to monitor the progress of work teams.
• Resolve issues that arise during the implementation of improvement activities in accordance with organisational procedures.
• Evaluate the results of work teams against the expected key performance indicators.
• Resolve any unmet goal with the work teams in accordance with organisational procedures.
• Prepare a report on the outcomes of improvement activities in accordance with organisational procedures.
• Communicate the improved work processes to relevant stakeholders in accordance with organisational procedures.