This course is about enabling learners to gain a deeper understanding of diversity and inclusiveness that would help in managing one’s emotional intelligence when interacting with other people. This course is helpful in applying the principles of diversity specifically in the service environment that will help drive business success especially by using emotional intelligence in managing oneself and interacting with others.

What you will learn

To be able to recognise different perspectives on diversity to promote inclusiveness in the workplace.
To be able to apply emotional intelligence in interacting with others in line with organisational service standards.
To be able to demonstrate resilience in challenging situations in a diverse service environment.

Course Details

Recommended for Operational Staff

Eligible Grant

SSG Training Grant

Course Duration

16 hours (2 days)

Mode of Delivery

In-person Classroom

Course Reference Number

TGS-2023018759

Funding Validity Period

8 Feb 2023 - 7 Feb 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$150.80	$98.80	$98.80	$150.80	$98.80	$280.80