Learn to improve team performance through effective communication techniques to facilitate effective work teams. Foster and maintain positive relationships among team members from diverse backgrounds and provide opportunities for team members to contribute or complete jobs. 

What you will learn

• Provide and clarify with team members on work-related information using appropriate communication techniques.
• Involve team members in the planning of work activities to promote ownership and commitment to work plan.
• Delegate duties and responsibilities taking into consideration the competencies of individual team members.
• Communicate thoughts and feelings to justify a position and responsibilities assigned to team members, and persuade and influence them.
• Communicate to team members the importance and interdependence of each team member’s role, and promote the benefits of diversity within the team.
• Communicate and agree on individual and team goals, as well as targets to be achieved.
• Provide opportunities for team members to contribute ideas and skills, as well as maintain positive relationships among them.
• Provide resources, assistance and support needed by team members to complete projects or work activities.
• Analyse project control reports and performance assessment results to ascertain team performance, and provide feedback and criticism to team members using appropriate communication techniques.
• Communicate team performance and related issues of concern to management, as well as provide recommendations to address them.