How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

RET-CEX-1008-1.1

From $163.40 only

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

RET-CEX-1008-1.1

From $163.40 only

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

Identify customer triggers, anticipate service challenges, escalate unresolved complaints according to customer service protocols and apply appropriate communication techniques to respond to challenging online service scenarios. This course focuses on online service breakdowns relevant to the “new normal.”

What you will learn

  • Identify potential points of service lapses in online transactions.
  • Provide appropriate responses to online service challenges using appropriate communication techniques.
  • Escalate online service challenges that are unresolved according to organisational procedures.

Course Details

Recommended for Operational Staff

Eligible Grant

  • SSG Training Grant

Course Duration

16.5 hours over 2 days including 3 hours of asynchronous e-learning

Mode of Delivery

  • In-person Classroom
  • Asynchronous e-Learning

Course Reference Number

TGS-2020513673

Funding Validity Period

15 Dec 2020 - 14 Dec 2024

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED SMEs NON-SMEs Full Course fee (Include GST)
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$249.40 $163.40 $163.40 $249.40 $163.40
$464.40

All prices are inclusive of 8% GST. GST is computed based on full course fee.

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