The Customer Experience and Retail framework serves to assist organisations to create a conducive environment for a great customer experience.
Enhancing Customer Experience via Digital Engagement Platforms
In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.
Making the Service Vision Come Alive
Learn how to align the organisation’s strategic direction through this service leadership course.
Service Planning and Implementation for Beginners
This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.
How to Handle Online Challenging Online Service Situations? (Classroom & Asynchronous e-learning)
How will you handle challenging customer service situations in the ‘new normal?’ Learn appropriate verbal and non-verbal communication techniques to respond to challenging online service situations.
Innovative ways to wow your customers
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!
Service Excellence 4.0
Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.