Customer Experience & Retail

Customer Experience & Retail

Customer Experience & Retail

Customer Experience & Retail

The Customer Experience and Retail framework serves to assist organisations to create a conducive environment for a great customer experience.​

Optimising Customer Insights to Drive Business Performance

Customer Orientation New

Optimising Customer Insights to Drive Business Performance

Enhancing Customer Experience through Digital Engagement

Customer Orientation New

Enhancing Customer Experience through Digital Engagement

Reimagine Customer Service

Creative Thinking New

Reimagine Customer Service

Enhancing Customer Experiences via Digital Engagement Platforms

New

Enhancing Customer Experiences via Digital Engagement Platforms

In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.

Making the Service Vision Come Alive

New

Making the Service Vision Come Alive

RET-CES-1014-1.1 Make your Customer Service Vision a Reality

Service Planning and Implementation for Beginners

New

Service Planning and Implementation for Beginners

This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!

Service Excellence 4.0 (Classroom & Asynchronous)

Service Excellence 4.0 (Classroom & Asynchronous)

Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.

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