Plan out your team’s work activities and ensure that your team produces quality work. Effectively communicate and supervise your organisation’s quality procedures and realise your potential as a leader by making significant contributions to improving your quality system requirements. 

What you will learn

• Communicate organisational communication policies and procedures to staff and monitor their compliance.
• Maintain channels of communication to update staff on the latest and relevant work-related information according to organisational communication policies and procedures.
• Promote effective communication among staff taking into account diversity issues.
• Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
• Assess conflict situations and develop appropriate conflict resolution strategies.
• Resolve conflict using appropriate conflict resolution strategies, approaches, and techniques.