How do you ensure your team produces quality work? Do you plan out your team’s work activities? Are you able to effectively communicate your organisation’s quality procedures to your team members? As a team leader, you are in an ideal position to contribute significantly to your organisation’s improvement projects and quality system requirements.

Make quality your team’s motto and see your career soar! In this course, learn to maintain work quality and make improvements where necessary.

• Communicate organisational communication policies and procedures to staff and monitor their compliance.
• Maintain channels of communication to update staff on the latest and relevant work-related information according to organisational communication policies and procedures.
• Promote effective communication among staff taking into account diversity issues.
• Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
• Assess conflict situations and develop appropriate conflict resolution strategies.
• Resolve conflict using appropriate conflict resolution strategies, approaches, and techniques.

16 hours