Acquire skills in and knowledge of quality procedures and put them into practice at the workplace.

• Communicate organisational communication policies and procedures to staff and monitor their compliance.
• Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures.
• Promote effective communication among staff taking into account diversity issues.
• Use appopriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
• Assess conflict situation and develop appropriate conflict resolution strategies.
• Resolve conflict using appropriate conflict resolution strategies, approaches and techniques.