Critical Core Skills​

Critical Core Skills​

Critical Core Skills​
Critical Core Skills​

Critical Core Skills​

Critical Core Skills​

With the rapid changing of the economy and increasing digitalization and adoption of technology in the workplace, there is an increased emphasis on soft skills as part of the future work in the digital era.

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Enhanced Customer Experience through Digital Engagement

Enhanced Customer Experience through Digital Engagement

Leverage digital tools and platforms to create seamless, personalized, and engaging customer experiences.
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Maximising Data and Information to Drive Growth

New

Maximising Data and Information to Drive Growth

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Elevate your Creativity Quotient to Optimise Results

New

Elevate your Creativity Quotient to Optimise Results

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Optimise Customer Insights to Drive Business Performance

New

Optimise Customer Insights to Drive Business Performance

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Effective Team Collaboration in a Hybrid Work Environment

Collaboration New

Effective Team Collaboration in a Hybrid Work Environment

Strengthen collaboration and productivity across hybrid and distributed teams.
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Professional Presentation Using Digital Artefacts

Digital Fluency New

Professional Presentation Using Digital Artefacts

Create engaging and impactful presentations that get your messages across.
– Designing clear & impactful slides
– Using visuals & infographics
– Telling a story with data
– Delivering with confidence

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Risk Management & Mitigation: A Problem-solving Framework

Problem-Solving New

Risk Management & Mitigation: A Problem-solving Framework

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Adopting a Culture of Continuous Learning for Better Team Results

Learning Agility New

Adopting a Culture of Continuous Learning for Better Team Results

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Promoting an Inclusive Work Culture

Building Inclusivity New

Promoting an Inclusive Work Culture

Create an inclusive environment where everyone feels valued and empowered.
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Find Your Calm and Focus

Adaptability New

Find Your Calm and Focus

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Contribute to a Harmonious Work Culture

Building Inclusivity New

Contribute to a Harmonious Work Culture

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Reimagine Customer Service

Creative Thinking New

Reimagine Customer Service

Rethink, redesign and innovate your service strategies to meet evolving customer expectations and drive impact.
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Make a Positive Impression Through Personal Presentation

Influence New

Make a Positive Impression Through Personal Presentation

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Pitch Ideas With Conviction

Influence New

Pitch Ideas With Conviction

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Basic Online Tools To Organise Your Work

Digital Fluency New

Basic Online Tools To Organise Your Work

Learn Simple and effective ways to organise, store and manage your work digitally.
– Google Workspace essentials
– Cloud storage & file management
– Online calendars & task list
– Sharing & collaborating securely

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Using the Internet for Career & Learning Development

Digital Fluency New

Using the Internet for Career & Learning Development

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Letting Potential Employers Find You Online

Digital Fluency New

Letting Potential Employers Find You Online

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Using Digital Apps for Effective Team Communications

Collaboration New

Using Digital Apps for Effective Team Communications

Communicate and collaborate clearly across your team using the right digital tools.
– Email best practices
– Messaging & collaboration apps
– Online meetings & etiquette
– Keeping communication concise & effective

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How to Win and Keep Customers Using Social Media

Digital Fluency New

How to Win and Keep Customers Using Social Media

Learn proven strategies to attract, engage and retain customers through social media.
– Understand customer behavior
– Build engagement and loyalty
– Turn followers into loyal customers
– Measure and improve results
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Everyone can Zoom!

Digital Fluency New

Everyone can Zoom!

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Basic Social Media Marketing

Digital Fluency New

Basic Social Media Marketing

Learn the fundamentals of social media marketing to grow your brand’s presence.
– Create effective social media profiles
– Plan and create engaging content
– Use ads to reach the right audience
– Track performance and improve
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Innovative Solutions through Improved Decision-making process

Decision Making

Innovative Solutions through Improved Decision-making process

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Driving Business Efficiency using Digital Technology

Digital Fluency

Driving Business Efficiency using Digital Technology

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Solving Problems Using the Internet

Problem-Solving New

Solving Problems Using the Internet

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Solving Problems Using Technology

Problem-Solving New

Solving Problems Using Technology

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Enhancing EQ to be Better Leaders

Self-Management New

Enhancing EQ to be Better Leaders

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Create and Monetise Websites with Online and AI tools

Digital Fluency New

Create and Monetise Websites with Online and AI tools

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Creating a Positive Impression Using Digital and AI Tools

Digital Fluency New

Creating a Positive Impression Using Digital and AI Tools

Use digital tools and AI to create high-quality content and make a lasting impression.
– Design impactful visuals
– Write better with AI Assistance
– Create professional presentations
– Build your personal brand online
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Create, Stream, and Monetise Videos with AI Tools

Digital Fluency New

Create, Stream, and Monetise Videos with AI Tools

Create professional videos, live stream with confidence and explore ways to monetise your content.
– Use AI tools for scripting and editing
– Go live and engage your audience
– Optimise videos for platforms
– Monetise your videos content
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Learning To Work Smart

Creative Thinking New

Learning To Work Smart

Learn practical strategies to plan, prioritise and manage your time and tasks effectively.
– Time management techniques
– Prioritisation & focus
– Automating repetitive tasks
– Staying organised & productive

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