In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.

Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.

Learn how to work in a team effectively through communication techniques and shared goals.

Use effective communication techniques to improve your working relationships with your team.

Keep a positive attitude, and don’t let negative emotions get the better of you.

RET-CHG-1001-1.1 Keep Up With the Changing Times

RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro

How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!

Lean techniques will help you streamline and eliminate waste or redundancies in your work processes. Do more with less!

Perform warehouse, stock control, and housekeeping operations efficiently at work.

Ensure that you have the right amount of stock in the right place and time. Learn to perform stock control and housekeeping operations at work.

Use appropriate methods to improve basic productivity practices in the workplace.

How do you ensure work quality? Learn to systematically plan out work activities and make improvements where necessary.

How do you apply teamwork in the workplace? Learn to assist in teambuilding and improving team performance.

Improve your workplace safety by complying with WSH standards and requirements.

Apply 5S techniques to prevent waste and defects and promote self-discipline and productivity.

Apply continuous improvement process techniques for professional success and to help your organisation achieve its goals.

Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.

Learn and apply the 5S techniques at work. Learn and organise your workplace at the same time!