Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

From $202.80 only

SkillsFuture Credit

SSG Training Grant

UTAP Eligible

PSEA Eligible

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

From $202.80 only

SkillsFuture Credit

SSG Training Grant

UTAP Eligible

PSEA Eligible

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

Focus on understanding your customers’ needs and create friendly services to wow them. Acquire a design thinking mindset to promote customer service innovations to make a “wow” customer experience that would turn them into loyal clients. Learn tips and techniques to engage customers and handle online and offline service challenges.

What you will learn

  • Explain the importance of providing a good customer experience and how it is shaped by customer engagement across various platforms.
  • Describe three key digital customer engagement platforms and their benefits to the organisation and its customers.
  • Optimise the use of organisational resources when engaging customers over the key digital platforms.
  • Demonstrate professional etiquette and use principles of effective communication when engaging customers over key digital platforms.
  • Use and maintain a customer service knowledge base to engage customers effectively.
  • Adhere to the requirements of the Personal Data Protection Act (PDPA) when using the customer service knowledge base.
  • Escalate feedback received over digital platforms according to the organisation service standards.
  • Provide appropriate responses to online service challenges using appropriate communication techniques.
  • Escalate online service challenges that are unresolved according to organisational procedures.

Course Details

Recommended for Operational Staff

Eligible Grant

  • SkillsFuture Credit
  • up to 70% WSQ funding
  • SSG Training Grant
  • UTAP Eligible
  • PSEA Eligible

Course Duration

20 hours over 2 days Including 3 hours asynchronous e-learning

Mode of Delivery

  • In-person Classroom
  • Asynchronous e-Learning

Accessibility

  • Our location is wheelchair accessible

Course Reference Number

TGS-2020513674

Funding Validity Period

15 Dec 2020 - 14 Dec 2026

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED SMEs NON-SMEs Full Course fee (Include GST)
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$306.80 $202.80 $202.80 $306.80 $202.80
$566.80

All prices are inclusive of 9% GST. GST is computed based on full course fee.

Enroll Now

Click the buttons below for the course schedule

Self-Sponsored
Company-Sponsored

Contact Us

Scan or click QR code to WhatsApp

Related Courses

Download our e-brochure today!

    By clicking Download, you agree to our Privacy Policy.