Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

From $197.60 only

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

From $197.60 only

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

Focus on understanding your customers’ needs and create friendly services to wow them. Acquire a design thinking mindset to promote customer service innovations to make a “wow” customer experience that would turn them into loyal clients. Learn tips and techniques to engage customers and handle online and offline service challenges.

What you will learn

  • Explain the importance of providing a good customer experience and how it is shaped by customer engagement across various platforms.
  • Describe three key digital customer engagement platforms and their benefits to the organisation and its customers.
  • Optimise the use of organisational resources when engaging customers over the key digital platforms.
  • Demonstrate professional etiquette and use principles of effective communication when engaging customers over key digital platforms.
  • Use and maintain a customer service knowledge base to engage customers effectively.
  • Adhere to the requirements of the Personal Data Protection Act (PDPA) when using the customer service knowledge base.
  • Escalate feedback received over digital platforms according to the organisation service standards.
  • Provide appropriate responses to online service challenges using appropriate communication techniques.
  • Escalate online service challenges that are unresolved according to organisational procedures.

Course Details

Recommended for Operational Staff

Eligible Grant

  • SSG Training Grant

Course Duration

20 hours over 2 days Including 3 hours asynchronous e-learning

Mode of Delivery

  • In-person Classroom
  • Asynchronous e-Learning

Course Reference Number

TGS-2020513674

Funding Validity Period

15 Dec 2020 - 14 Dec 2024

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED SMEs NON-SMEs Full Course fee (Include GST)
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$301.60 $197.60 $197.60 $301.60 $197.60
$561.60

All prices are inclusive of 8% GST. GST is computed based on full course fee.

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