From $197.60 only
From $197.60 only
Focus on understanding your customers’ needs and create friendly services to wow them. Acquire a design thinking mindset to promote customer service innovations to make a “wow” customer experience that would turn them into loyal clients. Learn tips and techniques to engage customers and handle online and offline service challenges.
Recommended for Operational Staff
Eligible Grant
Course Duration
20 hours over 2 days Including 3 hours asynchronous e-learning
Mode of Delivery
Course fee starting 1 January 2023 to 31 December 2023
SELF-SPONSORED | SMEs | NON-SMEs | ||
---|---|---|---|---|
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
≥ 40 yrs old
|
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
≥ 40 yrs old
|
Course Fee Funding
50%
|
Course Fee Funding
70%
|
Course Fee Funding
70%
|
Course Fee Funding
50%
|
Course Fee Funding
70%
|
$301.60 | $197.60 | $197.60 | $301.60 | $197.60 |
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