Service Excellence 4.0 (Classroom & Asynchronous)

From $197.60 only

Service Excellence 4.0 (Classroom & Asynchronous)

From $197.60 only

Service Excellence 4.0 (Classroom & Asynchronous)

Although things are starting to normalize, service expectations are high. With everything just a click away, customers are expecting a new level of service, so jumpstart the process of creating a “better normal” customer experience with tools, tips, and techniques to deal with various customer service scenarios and achieve service excellence in the context of the new normal.

What you will learn

  • Identify barriers and enhancers that impact the delivery of service excellence.
  • Display key characteristics of a service professional in everyday tasks, as well as identify suitable ways to provide customised services to further the organisation’s goals.
  • Interact with customers using appropriate communication techniques as part of excellent service delivery.
  • Clearly identify the needs and preferences of the organisation’s diverse customers.
  • Identify opportunities to exceed service expectations with appropriate service measures.
  • Receive customer service feedback and escalate issues according to organisational procedures.

Course Details

Recommended for Operational Staff

Eligible Grant

  • SSG Training Grant

Course Duration

20 hours over 2 days

Including 4 hours asynchronous e-learning”

Mode of Delivery

  • In-person Classroom
  • Asynchronous e-Learning

Course Reference Number

TGS-2020513141

Funding Validity Period

15 Dec 2020 - 14 Dec 2024

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED SMEs NON-SMEs Full Course fee (Include GST)
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$301.60 $197.60 $197.60 $301.60 $197.60
$561.60

All prices are inclusive of 8% GST. GST is computed based on full course fee.

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