Although things are starting to normalize, service expectations are high. With everything just a click away, customers are expecting a new level of service, so jumpstart the process of creating a “better normal” customer experience with tools, tips, and techniques to deal with various customer service scenarios and achieve service excellence in the context of the new normal.

What you will learn

Identify barriers and enhancers that impact the delivery of service excellence.
Display key characteristics of a service professional in everyday tasks, as well as identify suitable ways to provide customised services to further the organisation’s goals.
Interact with customers using appropriate communication techniques as part of excellent service delivery.
Clearly identify the needs and preferences of the organisation’s diverse customers.
Identify opportunities to exceed service expectations with appropriate service measures.
Receive customer service feedback and escalate issues according to organisational procedures.

Course Details

Recommended for Operational Staff

Eligible Grant

SSG Training Grant

Course Duration

20 hours over 2 days

Including 4 hours asynchronous e-learning”

Mode of Delivery

Synchronous e-Learning
In-person Classroom
Asynchronous e-Learning

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$301.60	$197.60	$197.60	$301.60	$197.60