Although things are starting to normalize, service expectations are high. With everything just a click away, customers are expecting a new level of service, so jumpstart the process of creating a “better normal” customer experience with tools, tips, and techniques to deal with various customer service scenarios and achieve service excellence in the context of the new normal.

What you will learn

• Identify barriers and enhancers that impact the delivery of service excellence.
• Display key characteristics of a service professional in everyday tasks, as well as identify suitable ways to provide customised services to further the organisation’s goals.
• Interact with customers using appropriate communication techniques as part of excellent service delivery.
• Clearly identify the needs and preferences of the organisation’s diverse customers.
• Identify opportunities to exceed service expectations with appropriate service measures.
• Receive customer service feedback and escalate issues according to organisational procedures.