Digital Fluency New
Professional Presentation Using Digital Artefacts
Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!
Manage Process Improvement
How do you minimise errors, reduce waste, improve productivity, optimise performance efficiency, and boost customer satisfaction in your organisation? The answer is constant process improvement.
Lead Workplace Communication and Engagement
Learn the principles of leadership communication and employee engagement.
Develop a Work Team
Teamwork is essential in today’s multidisciplinary world. Learn how to develop effective and efficient work teams.
Support the Establishment of a Framework for Initiative and Enterprise
Initiative and enterprise drive innovation and effective solutions. Learn this framework to support continuous improvement at work.
Apply Systems Thinking in Problem Solving and Decision Making
Learn systems thinking to systematically solve issues you typically encounter as a manager.
Perform Stock Control and Housekeeping Operations
Ensure that you have the right amount of stock in the right place and time. Learn to perform stock control and housekeeping operations at work.
Service Excellence 4.0 (Classroom & Asynchronous)
Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.
Learn & Apply – 5S for Workplace Productivity (Synchronous e-Learning)
Learn and apply the 5S techniques at work. Learn and organise your workplace at the same time!