An excellent organisational leader inspires and motivates employees through effective communication. This course will empower you to communicate and negotiate with internal and external audiences to achieve mutually satisfactory outcomes. Learn the principles of leadership communication and engagement for win-win results. 

What you will learn

• Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation.
• Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives.
• Develop communications plan to implement communication strategies and mechanisms.
• Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values.
• Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed.
• Evaluate effectiveness of communication strategies and mechanisms and implementation plan.
• Establish the actual causes of conflict or dispute and plan for negotiation.
• Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues.
• Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills.
• Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner.