As a manager, you must address workplace friction and manage issues arising from personality clashes and differences. Learn how to harness the power of teamwork in your organisation, foster commitment and a sense of ownership among team members.

What you will learn

• Analyse the types of teams required and their value in achieving organisational goals.
• Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals.
• Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accomplish them.
• Delegate tasks and allocate resources to facilitate work team towards the achievement of goals and objectives, taking into consideration diversity issues.
• Evaluate impact of task and role delegation among team members on team synergy and make adjustments where necessary.
• Encourage teamwork and foster commitment and sense of ownership among team members.
• Assess the barriers to group interaction and communication and establish infrastructure to facilitate knowledge management and work team coaching.
• Monitor and evaluate team progress and performance in achievement of goals and objectives.
• Communicate feedback to team using the most suitable means and data and provide recommendations to improve performance.
• Recognise and reward team work and performance taking into consideration implications of diversity issues.