Minimise errors, optimise performance efficiency, and boost customer satisfaction in your organisation. This course will expose you to process improvement methodologies and process mapping tools to help you align organisational goals with customer expectations and requirements. 

What you will learn

• Apply the concept of process management.
• Understand organisational goals vis-a-vis customer expectations and requirements.
• Apply the process continuous improvement methodologies used by organisations.
• Define process relationships.
• Process mapping techniques.
• Process mapping conventions or symbols.
• Understand the types of data and how data should be recorded.
• Process control for variable and attribute data.
• Process capability.
• Change solicitation process.
• Change resolution process.
• Standardisation of process.