Minimise errors, optimise performance efficiency, and boost customer satisfaction in your organisation. This course will expose you to process improvement methodologies and process mapping tools to help you align organisational goals with customer expectations and requirements.

What you will learn

Apply the concept of process management.
Understand organisational goals vis-a-vis customer expectations and requirements.
Apply the process continuous improvement methodologies used by organisations.
Define process relationships.
Process mapping techniques.
Process mapping conventions or symbols.
Understand the types of data and how data should be recorded.
Process control for variable and attribute data.
Process capability.
Change solicitation process.
Change resolution process.
Standardisation of process.

Course Details

Recommended for Managerial Staff

Eligible Grant

SSG Training Grant

Course Duration

16 hours

Mode of Delivery

In-person Classroom

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$435.00	$285.00	-	-	-