New

Service Planning and Implementation for Beginners

From $152.00 only

New

Service Planning and Implementation for Beginners

From $152.00 only

Service Planning and Implementation for Beginners

Given the current competitive global environments, employees need to quickly adapt to their work tasks. Service planning and implementation for beginners is a course designed to provide learners with resources to help them be flexible as they perform job tasks in the service value chain.

What you will learn

  • Execute his/her role in the organisation’s service value chain and follow service operations plans.
  • Deliver service as part of a team using appropriate communication skills per the organisation’s practices.
  • Monitor own performance to identify potential service performance issues and plan for service recovery actions

Course Details

Eligible Grant

  • SSG Training Grant

Course Duration

  • Trainer-led facilitation (in-person) = 14.5 hours
  • Assessment = 1.5 hours (in-person)

Mode of Delivery

  • In-person Classroom

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED SMEs NON-SMEs
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$232.00 $152.00 $152.00 $232.00 $152.00

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