Given the current competitive global environments, employees need to quickly adapt to their work tasks. Service planning and implementation for beginners is a course designed to provide learners with resources to help them be flexible as they perform job tasks in the service value chain.

What you will learn

Execute his/her role in the organisation’s service value chain and follow service operations plans.
Deliver service as part of a team using appropriate communication skills per the organisation’s practices.
Monitor own performance to identify potential service performance issues and plan for service recovery actions

Course Details

Eligible Grant

SSG Training Grant

Course Duration

Trainer-led facilitation (in-person) = 14.5 hours
Assessment = 1.5 hours (in-person)

Mode of Delivery

In-person Classroom

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$232.00	$152.00	$152.00	$232.00	$152.00