This course is about enabling you to improve customer engagement by understanding customer persona and their evolving preferences. The improved engagement is achieved via appropriate social media applications.

What you will learn

• Common Customer Behavioural Patterns
• 3 Methods to Measure Customer Experience
• Handling Customer Issues
• Strategies to Manage Customer Experience Effectively
• Maintaining good relationship with your customers: Key to sustaining business

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Infographic on Your Organisation’s CX and How to Improve It.
• What you must and must not do when handling customer issues

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding

Who Should Attend

Adults who are preparing for a career transition, job change, or re-entry into the workforce.

Course Duration

14 hrs

Mode of Delivery

Blended Synchronous and In-person Classroom

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$261.00	$171.00	$171.00	$261.00	$171.00