From $171.00 only
SkillsFuture Credit Eligible
From $171.00 only
SkillsFuture Credit Eligible
This course is about enabling you to improve customer engagement by understanding customer persona and their evolving preferences. The improved engagement is achieved via appropriate social media applications.
• Common Customer Behavioural Patterns
• 3 Methods to Measure Customer Experience
• Handling Customer Issues
• Strategies to Manage Customer Experience Effectively
• Maintaining good relationship with your customers: Key to sustaining business
You will produce 2 Work-Related Projects which you can use immediately at your workplace:
• Infographic on Your Organisation’s CX and How to Improve It.
• What you must and must not do when handling customer issues
Eligible Grant
Who Should Attend
Adults who are preparing for a career transition, job change, or re-entry into the workforce.
Course Duration
14 hours
Mode of Delivery
SELF-SPONSORED | SMEs | NON-SMEs | Full Course Fee | ||
---|---|---|---|---|---|
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
≥ 40 yrs old
|
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
≥ 40 yrs old
|
|
Course Fee Funding
50%
|
Course Fee Funding
70%
|
Course Fee Funding
70%
|
Course Fee Funding
50%
|
Course Fee Funding
70%
|
|
$261.00 | $171.00 | $171.00 | $261.00 | $171.00 |
$486
|
All prices are inclusive of 8% GST. GST is computed based on full course fee.