New

Enhancing Customer Experience through Digital Engagement

From $171.00 only

SkillsFuture Credit Eligible

New

Enhancing Customer Experience through Digital Engagement

From $171.00 only

SkillsFuture Credit Eligible

Enhancing Customer Experience through Digital Engagement

This course is about enabling you to improve customer engagement by understanding customer persona and their evolving preferences. The improved engagement is achieved via appropriate social media applications.

 

What you will learn

• Common Customer Behavioural Patterns
• 3 Methods to Measure Customer Experience
• Handling Customer Issues
• Strategies to Manage Customer Experience Effectively
• Maintaining good relationship with your customers: Key to sustaining business

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Infographic on Your Organisation’s CX and How to Improve It.
• What you must and must not do when handling customer issues

Course Details

Eligible Grant

  • SkillsFuture Credit
  • up to 70% WSQ funding

Who Should Attend

Adults who are preparing for a career transition, job change, or re-entry into the workforce.

Course Duration

14 hours

Mode of Delivery

  • In-person Classroom

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

SELF-SPONSORED SMEs NON-SMEs Full Course Fee
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$261.00 $171.00 $171.00 $261.00 $171.00
$486

All prices are inclusive of 8% GST. GST is computed based on full course fee.

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