Critical Core Skills​

Tag: service excellence

Critical Core Skills​
Critical Core Skills​

Tag: service excellence

Critical Core Skills​
Service Planning and Implementation for Beginners

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Service Planning and Implementation for Beginners

This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!

Service Excellence 4.0 (Classroom & Asynchronous)

Service Excellence 4.0 (Classroom & Asynchronous)

Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.

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