About This Course

This intermediate-level Critical Core Skills course equips participants with the skills to analyse data effectively and translate insights into actionable business decisions. Learners will explore key concepts such as data validation, analysis techniques, gap identification, and performance evaluation to support organisational growth. The course also introduces the use of digital tools and AI-assisted features to enhance efficiency in data handling and insight generation, without replacing fundamental analytical thinking. Designed for working professionals, this course is highly relevant in today’s data-driven environment, enabling participants to improve decision-making, optimise processes, and strengthen their role in driving business performance and strategic outcomes.

What you will learn

By the end of this course, learners will be able to:

Verify the validity and reliability of organisational and external data sources by applying structured evaluation techniques and quality checks to ensure accurate and relevant inputs for analysis.

Apply appropriate data analysis techniques (e.g., descriptive, exploratory, predictive, and comparative analysis) to identify patterns, trends, and gaps in data, supporting evidence-based decision-making.

Evaluate the outcomes of data analysis techniques by assessing their strengths, limitations, and impact on business decisions, ensuring conclusions drawn are meaningful and actionable.

Develop data-driven recommendations to improve organisational processes and performance by translating insights into practical strategies and action plans.

Utilise digital tools and emerging technologies (e.g., data visualisation platforms and AI-assisted tools) to enhance efficiency in data preparation, analysis, and interpretation while maintaining data integrity and compliance with organisational policies.

Key skills covered include data validation, pattern recognition, logical thinking, and insight generation. Learners will develop proficiency in using data analysis tools, conducting gap analysis, and applying evaluation techniques to improve business processes.

Job Roles

Data Assistants, Business Support Executives, Administrative Executives, Operations Assistants, Customer Experience Analysts, Marketing Support Executives, Sales Support Analysts, Junior Data Analysts, Project Assistants, Executive Assistants, Entry-Level Team Leaders, Entry-Level Supervisors.

Minimum Requirement

Education: Higher NITEC; GCE O; GCE A; Diploma graduates
Literacy/Numeracy level: WPLN Level 5

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant

Who Should Attend

Data Analysts, Business Analysts, Operations Managers, Marketing Analysts, Financial Analysts, Product Managers, Strategic Planning Managers, Data Scientists, Business Intelligence Analysts, and Management Consultants.

Course Duration

14 hours

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2025053332

Funding Validity Period

1 October 2025 to 30 September 2027

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 40 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$330.40	$218.40	$218.40	$330.40	$218.40	$560	$610.40