Enhanced Customer Experience through Digital Engagement

From $175.50 only

SkillsFuture Credit

SSG Training Grant

In this intermediate course, participants will gain a better understanding on how to improve customer engagement by delving into the customer persona and their respective preferences. These preferences are always evolving but understanding that they are helps the learners improve the touchpoints of interaction with their customers, specifically by using social media applications. Leveraging on the use of technology will bring forth positive results that can make the customer experience, and consequently, the customer journey an enjoyable one. By the end of the course, participants will have gained a good understanding of the use of social media applications that is often associated with marketing. But this time, they would be using it to help the brand or the company improve the customer satisfaction and therefore, enhancing the overall customer experience.

What you will learn

Analyse customer behaviour and trends to anticipate customer needs and expectations.
Evaluate customer experience metrics to identify areas for improvement.
Propose improvements on customer engagement using social media applications.
Review effects of improvements to customer relationships.

Minimum Requirement

Education: Higher NITEC; GCE O; GCE A; Diploma graduates
Literacy/Numeracy level: WPLN Level 5

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant

Who Should Attend

• Admin Officer
• Customer Relationship Officer
• Office Manager
• Asst. Operations Manager

Course Duration

14 hours

Mode of Delivery

Synchronous e-Learning
In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2025053480

Funding Validity Period

24 March 2025 – 25 September 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$265.50	$175.50	$175.50	$265.50	$175.50	$450	$490.50