Critical Core Skills​

Category: Blended In-person classroom and Asynchronous e-learning

Critical Core Skills​
Critical Core Skills​

Category: Blended In-person classroom and Asynchronous e-learning

Critical Core Skills​
Work in a Team

Work in a Team

Learn how to work in a team effectively through communication techniques and shared goals.
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How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)

RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro
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Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)

How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!
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Service Excellence 4.0 (Classroom & Asynchronous)

Service Excellence 4.0 (Classroom & Asynchronous)

Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.

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