Digital Transformation Courses

From Zero to Digital Hero:

How To Transform

Customer Experience with Technology

Meet WonderTech

A traditional brick-and-mortar retailer

WorderTech realized the need to adapt to the changing consumer landscape but is facing some struggles during the transition process.

Struggle #1:
RESISTANCE TO CHANCE

"WonderTech" employees were resistant to the changes to the company's processes, structure, and culture.

Implementing digital solutions requires specialized knowledge and expertise and WonderTech had no personnel who has the right knowledge on this.

Struggle #2:
LACK OF EXPERTISE

Implementing digital solutions requires specialized knowledge and expertise and WonderTech had no personnel who has the right knowledge on this.

Struggle #3:
DATA PRIVACY and SECURITY CONCERNS

As WonderTech gather customer data, they need to ensure that it is protected and used in acordance with privacy regulations.

Struggle #3:
DATA PRIVACY and SECURITY CONCERNS

As WonderTech gather customer data, they need to ensure that it is protected and used in acordance with privacy regulations.

WonderTech needs to adapt towards digital transformation to drive customer experience.

Find yourself relating to WonderTech's troubles?

It is completely normal to struggle. It comes wit many challenges and responsibilites such as adapting to new changes within the company's processes.

We, at SSA Academy, have the perfect solution for individuals who share the same problems as WonderTech.

92%

of companies had either started their

digital transformation journey or were planning to do so within the next year

Managing digital trasformation to drive customer experience requires a combination of technical and non-technical skills.

Here are some key skills that are important:

Digital Literacy

Understanding of the latest digital technologies and how they can be leveraged to improve customer experience. A strong digital literacy will help managers make informed decisions about technology investments and ensure that the company is keeping pace with the latest trends and innovations.

Leadership

Leaders must be able to communicate the benefits of digital transformation to stakeholders and build a culture that supports innovation and continuous improvement.

Customer Focus

The ultimate goal of digital transformation is to improve customer experience. Managers must have a deep understanding of customer needs and preferences, and be able to develop and implement digital strategies that meet those needs.

Data Analysis

Data is a key component of digital transformation, and managers must be able to analyse data to identify customer needs, track performance, and measure the impact of digital initiatives.

CLASSROOM TRAINING

While WonderTech can learn these skills through self-help books or YouTube videos, classroom training offers several advantages:

Interactive Learning

Classroom training provides an interactive learning experience where you can engage with professional trainers – while learning from their wealth of experience and the experience of other participants. This allows for feedback, group discussions, and role-playing exercises that can enhance your learning experience.

Personalised Feedback

In a classroom training setting, trainers can provide personalised feedback to help you identify areas of strength and weakness. This feedback can help you tailor your learning to your specific needs and goals.

Practice

Classroom training provides opportunities for you to practise your soft skills in a safe and supportive environment. This can help you build confidence and develop your skills more effectively than simply reading about them in a book.

Networking

Classroom training provides an opportunity to network with other participants who are also interested in developing their soft skills. This can help you build relationships and gain new perspectives on different challenges.

Structure

Classroom training provides a structured learning environment that can help you stay on track and focused on your goals. Self-help books may lack structure and can be overwhelming, making it difficult to know where to start and how to progress.

If your company is like WonderTech, and would like to start your journey to STAY COMPETITIVE, here are some courses offered by SSA Academy which would be best suited you:

We have solution right here!

Maximising Data and Information to Drive Growth

14 hours - $144.40

This course is about enabling you to analyse organisational data and external information for emerging patterns and trends with the aim to capitalize opportunities, infer insights and make informed decisions that will benefit the organisation.

Enhancing Customer Experience through Digital Engagement

14 hours - $171

This course is about enabling you to improve customer engagement by understanding customer persona and their evolving preferences. The improved engagement is achieved via appropriate social media applications.

Basic Social Media Marketing

14 hours - $110.20

This course will enable you to hone your digital literacy skills and afford you with resources to contribute actively to the organisation. This will help you promote your organisation online via social media. With practical applications, you will have the opportunity to use social media platforms particularly Facebook, Instagram, and LinkedIn in creating ads and analysing the performance of the ads.

Driving Business Efficiency Through Digital Technology

14 hours - $171

This course will enable you to contribute to organisational readiness for Industry 4.0 by facilitating the implementation of a digital roadmap. It includes knowledge of cloud computing, data analytics, AI, and automation.

Creating & Monetizing Your Website

14 hours - $110.20

Due to increased use of digital tools like mobile and desktop devices, this course will enable you to create digital artefacts to serve different purposes. Websites can be used to market your organisation’s products or as tools to organise work (e.g. project organizer, work progress tracker, etc). Once created, websites can easily help your organisation monetize by selling your products or services.

Here’s what our client has to say about these courses!

“

The workshop was very engaging and interactive. The trainer is very knowledgeable and went beyond to teach us about managing guests at the restaurant as well. Excellent work!

Mr. M. Saiful, Assistant Manager - Operations Excellence,

Commonwealth Concepts

(parent company for Pastamania, Swissbake, and more)

What’s more, tap on
government subsidies of up to

70%

of the full course fees

Get training support in the form of Absentee Payroll to defray manpower costs of up to

$4.50

per hour

Prepare for the future economy.
Redefine key skills.

Interested? Register your interest today!

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