This beginner-level Critical Core Skills course provides a high-level overview of leveraging digital and AI-powered tools to enhance team communications. This course equips learners with the skills to build rapport using workplace etiquette, share data efficiently, and collaborate on tasks to meet deadlines with the use of AI-powered tools like Grammarly, ChatGPT, Otter.ai, etc. Learners will learn to manage team differences empathetically and escalate conflicts appropriately. Additionally, the course emphasizes constructive feedback and active listening to improve team performance. Highly relevant to modern workplaces, this course is ideal for learners seeking to enhance their communication skills and advance their careers in team-oriented environments and AI-inclined workplaces.

What you will learn

Using Digital Apps for Effective Team Communications is designed to equip learners with the skills to collaborate effectively using digital and AI-powered tools while maintaining professional and harmonious team dynamics. Learners will be able to:

Build Rapport and Maintain Professional Relationships – Apply workplace and social etiquette to build rapport with co-workers and foster positive relationships.
Use Digital Tools for Communication and Data Sharing – Leverage collaboration tools to share information and communicate effectively with team members in line with organizational SOPs.
Collaborate to Meet Team Goals – Perform tasks collaboratively using digital tools to meet team deadlines and contribute to shared objectives.
Manage Team Differences Professionally – Handle team diversity and differences objectively and empathetically to maintain team harmony.
Address Team Conflicts Effectively – Escalate actual or potential team conflicts to relevant stakeholders following organizational guidelines.
Give and Receive Constructive Feedback – Exchange feedback with co-workers using active listening techniques to improve team performance and collaboration.

Tools and skills covered include team communication and collaboration tools, conflict resolution, empathy, feedback exchange, and active listening. Learners will develop technical and interpersonal skills to enhance team cohesion and performance using digital platforms and AI-powered tools such as Grammarly, Quillbot AI, ChatGPT, Otter.ai, Fireflies, DeepL, and Google Translate.

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• An Infographic on Online Communication Etiquette
• An Infographic on In-Person Communication Etiquette

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant
UTAP Eligible
PSEA Eligible

Who Should Attend

Team Leaders, Project Coordinators, Administrative Assistants, Operations Managers, HR Assistants, Customer Service Managers, Marketing Assistants, Sales Support Staff, Business Analysts, and E-commerce Coordinators.

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2023035763

Funding Validity Period

12 July 2023 - 25 Sep 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$171.10	$113.10	$113.10	$171.10	$113.10	$290	$316.10