Optimise Customer Insights to Drive Business Performance

CCS-CUO-A001-1

From $175.50 only

SkillsFuture Credit

UTAP Eligible

This advanced 2-day course provides learners with a comprehensive understanding of how to optimize customer insights while anticipating emerging trends and patterns. Participants will explore what drives customer experience and discover strategies that best meet customer needs and expectations throughout their journey. As an advanced course, it offers a broader perspective on how customer insights fuel both business performance and resilience. The focus is not only on acquiring customers but also on fostering retention and loyalty, ensuring long-term business stability. This course is ideal for mid- and upper-management professionals who will have the opportunity to share valuable knowledge and experiences, discussing effective strategies for their organizations. Additionally, participants can seek insights from peers on alternative methods to enhance the customer experience and drive results.

What you will learn

Participants will be able to:

Develop an organizational service philosophy that addresses the overall customer experience based on customer needs.
Implement effective customer experience strategies tailored to customer needs and preferences.
Foster a customer-centric mindset across the organization to enhance the overall customer experience.
Identify potential customer experience challenges arising from emerging industries and market trends.

Minimum Requirement

Education: Higher NITEC; GCE O; GCE A; Diploma graduates
Literacy/Numeracy level: WPLN Level 5

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
UTAP Eligible

Course Duration

14 hours

Mode of Delivery

Synchronous e-Learning
In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2024048225

Funding Validity Period

13 Aug 2024 – 25 Sep 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$265.50	$175.50	$175.50	$265.50	$175.50	$450	$490.50