This beginner-level Critical Core Skills course is designed to help you enhance your professional image and interpersonal skills. This course covers maintaining high standards of personal image and hygiene, demonstrating social etiquette to build strong relationships, and using empathetic communication techniques. Learners also learn to conduct self-assessments to identify personal competencies gained through experiences. Highly relevant to any professional setting, this course is ideal for learners looking to improve their personal presentation and make a lasting positive impression on stakeholders.

What you will learn

This course empowers learners to make a positive impression through personal presentation by maintaining high standards of personal image, demonstrating social etiquette, communicating with empathy, giving and receiving feedback, and conducting self-assessments for continuous improvement. Learners will be able to:

• Maintain Personal Image and Hygiene – Uphold standards for personal image and hygiene when interacting with stakeholders to create a positive impression and foster professional credibility.
• Demonstrate Social Etiquette Skills – Apply social etiquette skills to build and maintain strong relationships with stakeholders, considering diversity and cultural backgrounds.
• Communicate with Empathy – Use verbal and non-verbal communication techniques to listen, clarify, and respond empathetically during stakeholder interactions, ensuring open and effective communication.
• Give and Receive Feedback Effectively – Use appropriate techniques to give and receive feedback during stakeholder interactions, considering diversity and cultural backgrounds to foster mutual understanding and continuous improvement.
• Conduct Self-Assessment – Evaluate personal competencies obtained through learning and experiences to identify strengths and areas for improvement.

Key skills and tools covered include personal presentation, social etiquette, empathetic communication, feedback techniques, and self-assessment, utilizing verbal and non-verbal communication tools and methods.

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• A Deck of Presentation Slides
• Action Points to Improve your Presentation

Course Details

Why train with SSA Academy

• One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
• Over 35 years of experience in workplace skills training
• Over 15 years of working closely with SSG
• Extensive pool of trainers with wealth of experience
• Customisation of course content to suit organisational needs*
• Won numerous awards for Operational Excellence and Overall Business Performance

Course Fee

Fees for course starting 1 Jan 2024 onwards

Course Schedule

No Available Schedule at the moment.

Contact Us

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