This beginner-level Critical Core Skills course offers a comprehensive introduction to using Zoom for effective online communication. Learners will gain essential skills in understanding basic digital terminologies, utilizing Zoom’s functions and features, and adhering to organizational SOPs for cybersecurity and privacy. The course also covers content preparation, troubleshooting technical issues, and maintaining online etiquette during meetings. By mastering these competencies, learners will enhance their ability to conduct professional virtual meetings, making them more valuable in today’s digital workplace and opening up opportunities for job upgrades and career advancement.

What you will learn

Everyone Can Zoom! is designed to equip learners with the skills needed to use Zoom effectively for professional communication while managing cybersecurity and privacy risks. Learners will be able to:

Interpret and Apply Basic Digital Terms – Understand common digital terminologies and use them to perform work tasks accurately.
Utilise Zoom Functions and Features – Operate Zoom tools to communicate and collaborate effectively.
Follow Cyber Security and Privacy Protocols – Adhere to organisational guidelines to protect information when using Zoom.
Prepare and Share Content Effectively – Source and evaluate credible information to create and deliver content via Zoom.
Troubleshoot Zoom Issues – Independently resolve technical issues using available resources.
Practice Professional Online Etiquette – Engage professionally with stakeholders during virtual meetings.
Organise and Store Meeting Information – Manage and store meeting content following organisational standards for easy retrieval.

Learners will develop proficiency in using Zoom’s features, troubleshooting technical issues, and adhering to cybersecurity protocols. The course emphasizes enhanced communication, content management, organisational skills, and problem-solving skills. By mastering Zoom’s functionalities and relevant tools for content sharing and information organization, learners will be well-equipped to conduct professional virtual meetings.

Hands-on Training

A worker who can use a video conferencing tool to communicate with stakeholders while maintaining online etiquette and adhering to data privacy regulations.

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant
UTAP Eligible
PSEA Eligible

Who Should Attend

Administrative Assistants, Customer Service Representatives, Sales Executives, Project Coordinators, Trainers, Educators, HR Assistants, Team Leaders, Remote Workers, and Entrepreneurs

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2023035735

Funding Validity Period

12 July 2023 - 25 Sep 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$171.10	$113.10	$113.10	$171.10	$113.10	$290	$316.10