Confessions of a

Rookie Supervisor

Of Struggles and the Way Forward

Meet John

A diligent worker in a busy manufacturing company, John had recently been promoted to the position of a supervisor.

Excited as he may about the role, he was not prepared for the struggles that came along with the job.

Struggle #1:
MANAGING TEAM MEMBERS

John did not realise just how hard it was to motivate his team members to meet their targets.

Often, they would be resistant to his leadership style, and were not receptive to his feedback.

He was finding it a challenge to oversee the work of his team while juggling administrative tasks – leaving him with little time. to focus on the important work of his team.

Struggle #2:
MANAGING TIME EFFECTIVE

He was finding it a challenge to oversee the work of his team while juggling administrative tasks – leaving him with little time. to focus on the important work of his team.

Struggle #3:
MANAGING CONFLICTS

John was naturally a conflict averse individual.

In any workplace, conflict is bound to arise, and John found himself in the middle of disputes between team members.

Struggle #3:
MANAGING CONFLICTS

John was naturally a conflict averse individual.

In any workplace, conflict is bound to arise, and John found himself in the middle of disputes between team members.

John needed to learn how to manage his team, his time, and conflicts to be a more effective supervisor.

Can you relate to John's stuggles?

It is completely normal to sturggle as a supervisor, especialy when you are new to the role.

We, at SSA Academy, have the perfect solution for individuals who may share the same struggles as John.

We offer an array of soft skills training programmes to help supervisor excel in their roles.

of annual revenue is lost, on average, due to ineffective leadership.

Typically, a supervisor should possess these

4 essential and effective supervisory skills:

Communication

Through communication skills training, John would learn how to give and receive feedback, listen actively, and express his ideas clearly and persuasively - improving his ability to communicate effectively with his team members, colleagues, and superiors

Emotional Intelligence

Developing emotional intelligence would help John recognise and manage his own emotions and those of others – building stronger relationships with team members, understanding their needs and concerns, and respond appropriately to different situations.

Conflict Resolution

Conflict resolution skills would be crucial to help John identify the root causes of conflicts, how to mediate disputes effectively and most importantly to find win-win solutions that satisfy all parties.

Time Management

Time management is crucial for supervisors like John to help them prioritise tasks, increase productivity, meet deadlines, and ensure that their team is working efficiently towards organisational goals.

CLASSROOM TRAINING

Soft Skills Training Programmes for Productivity

While John may learn these effective supervisory skills through self-help books, classroom training offers several advantages:

Interactive Learning

Engage with professional trainers - while learning from their wealth of experience and the experience of other participants.

Personalised Feedback

Feedback from trainers that will help you tailor your learning to your specific needs and goals.

Practice

Build confidence and develop your skills more effectively by practising your soft skills in a safe and supportive environment.

Networking

Opportunity to network with other participants and gain new perspectives.

If your organization has supervisors just like John, it is time to initiate their journey to be a THRIVING leader. Enroll them in specially curated Supervisor Courses we offer in Singapore.

We have the solution right here!

High Impact and Empowering Supervisor Courses in Singapore

Facilitate Effective Communication and Engagement at the Workplace

16 hours - from $98.80*

Communicate organizational communications policies and procedures to staff and monitor their compliance.
Maintain Channels of communication to update staff on latest and relevant work-related information according to organizational communication policies and procedures.
Promote effective communication among staff taking into account diversity issues.
Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
Assess conflict situation and develop appropriate conflict resolution strategies.
Resolve conflict using appropriate conflict resolution strategies, approaches and techniques.

Enhancing EQ to be Better Leaders

14 hours - from $171*

Chapter 1: Knowing Leads to Well-being

a) EQ: Old concept, new approaches
b) Best practices in work-life balance in Singapore
c) Stress issues in post-COVID-19 work environment

Chapter 2: Enhancing Your Personal Brand

a) Personal brand: purpose and relevance
b) Relationship of personal brand and your role in the organization
c) It’s okay to admit you need help
d) Emerging trends on self-management

Chapter 3: Believe in Better

a) Who says stress is bad?
b) New techniques in stress management
c) Dealing with stress triggers at the workplace

Learning to Work Smart

14 hours - from $102.60*

Chapter 1: Getting Started

a) Easy-to-use process analysis techniques
b) Using process analysis to assess needs
c) Conducting a sample process analysis

Chapter 2: Generating ideas to work productively

a) Work smarter with lateral thinking
b) Common ways to generate new ideas
c) Producing your own brainstorming mind-map

Chapter 3: Adjusting the Solutions

a) Guide to testing your idea
b) Using Ishikawa diagram as a problem-solving technique (benefits vs. challenges; dos and don’ts)
c) Measuring impact of implemented ideas – why and how

Facilitate Effective Work Teams

16 hours - from $98.80*

Provide and clarify with team members on work-related information using appropriate communication techniques.
Involve team members in the planning of work activities to promote ownership and commitment to wok plan.
Delegate duties and responsibilities taking into consideration the competencies of individual team members.
Communicate thoughts and feelings to justify a position and responsibilities assigned to team members and persuade and influence them.
Communicate to team members the importance and independence of each’s role and promote the benefits of diversity within the team.
Communicate to team members to contribute ideas and skills and maintain positive relationships amongst them.
Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them.
Provide resources, assistance and support needed by team members to complete projects or work activities.

Basic Online Tools to Organize Your Work

14 hours - from $102.60*

a. Digital technology tools that you must know and use to search for information online
b. How to use simple organizational tools to optimize productivity
c. 3 steps you must do when using digital channels to communicate and collaborate
d. Importance of backing up storage
e. 4 ways to monitor cyber security risks in the organization

Here’s what our client has to say about these courses!

“

The workshop was very engaging and interactive. The trainer is very knowledgeable and went beyond to teach us about managing guests at the restaurant as well. Excellent work!

Mr. M. Saiful, Assistant Manager - Operations Excellence,

Commonwealth Concepts

(parent company for Pastamania, Swissbake, and more)

What’s more, tap on
government subsidies of up to

70%

of the full course fees