Explore systematic and creative problem-solving techniques using search engines (i.e. Google)

This course will enable you to identify the root causes of work issues that are potentially complex and apply problem-solving techniques to address them. You will do so using search engines to suggest corrective actions in a more efficient manner.

What you will learn

• Simple ways to identify work problems correctly
• Seeking clarification using correct questioning techniques
• Steps in problem-solving
• Common problem-solving processes
• Simple-to-use problem-solving tools and techniques
• Steps in analysing a problem
• Using search engines to gather information
• Steps in brainstorming to find solutions
• Corrective vs. Preventive Actions
• Steps in conducting a simple experiment at the workplace
• Dos and don’ts in conducting a work experiment
• Reporting issues during testing
• Ways to measure the impact
• Impact criteria
• Information that you need to conduct an evaluation

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Flowchart on how to analyse problem accurately
• Flowchart on how to produce better results from your Internet search

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding

Who Should Attend

Adults who are preparing for a career transition, job change, or re-entry into the workforce.

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Course Reference Number

TGS-2022017629

Funding Validity Period

21 Dec 2022 - 20 Dec 2024

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

SELF-SPONSORED		SMEs	NON-SMEs		Full Course Fee
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$156.60	$102.60	$102.60	$156.60	$102.60	$291.60