This intermediate-level Critical Core Skills course helps learners develop the skills to promote diversity and inclusion in the workplace by fostering cultural sensitivity and effective communication. Learners will explore strategies to build diverse teams, align organisational values with inclusive practices, and facilitate respectful conversations that promote mutual understanding. The course covers managing unconscious bias, adapting communication styles to diverse teams, and overcoming barriers to inclusion. Learners will strengthen their ability to monitor their behaviour, communicate effectively in diverse settings, and align personal values with organisational diversity goals. By promoting inclusivity, learners will enhance team collaboration and contribute to a more productive work culture.

What you will learn

This course equips learners with the skills to promote workplace diversity and inclusion by fostering cultural intelligence, improving communication, and reducing unconscious bias. Learners will be able to:

Develop Sensitivity Towards Differences – Identify barriers to workplace diversity and inclusion, convey cultural intelligence, and promote behaviours that support diversity and inclusion.
Establish Diverse Work Teams – Ensure diversity in team composition, communicate the organisation’s inclusive values, and apply social psychology and group dynamics strategies to promote inclusion.
Demonstrate Respect and Understanding – Adapt communication styles to diverse stakeholder needs, facilitate respectful conversations, and encourage mutual understanding.
Monitor and Improve Work Processes – Review own behaviour and work processes, apply strategies to reduce unconscious bias, and recommend improvements to support diversity and inclusion.

Key skills covered include cultural intelligence, stakeholder engagement, communication, and self-monitoring. Learners will also develop proficiency in managing unconscious bias, facilitating team conversations, and applying group dynamics strategies to enhance workplace inclusion. Techniques such as facilitating team conversations and applying group dynamics strategies serve as practical tools to support diversity and inclusion.

Minimum Requirement

Education: Higher NITEC; GCE O; GCE A; Diploma graduates
Literacy/Numeracy level: WPLN Level 5

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant

Who Should Attend

HR Managers, Diversity and Inclusion Officers, Team Leaders, Training and Development Managers, Organizational Development Specialists, Learning and Development Managers, Project Managers, People and Culture Managers, Employee Relations Managers, and Communication Specialists.

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2025053489

Funding Validity Period

17 March 2025 - 25 September 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$224.20	$148.20	$148.20	$224.20	$148.20	$380	$414.20