How to Win and Keep Customers Using Social Media

CCS-DGF-B001-1

From $113.10 only

SkillsFuture Credit

SSG Training Grant

UTAP Eligible

PSEA Eligible

How to Win and Keep Customers Using Social Media

CCS-DGF-B001-1

From $113.10 only

SkillsFuture Credit

SSG Training Grant

UTAP Eligible

PSEA Eligible

This beginner-level Critical Core Skills course offers a comprehensive guide to mastering social media for customer engagement. This course equips learners with essential skills to interpret social media terms, follow cyber security policies, and adhere to digital etiquettes. By learning to respond effectively to customer queries and handle service lapses, learners will enhance their ability to provide excellent service. The course also emphasizes the importance of data security. Highly relevant to the industry, this course can significantly boost career prospects, making it ideal for anyone looking to advance in customer service roles.

What you will learn

How to Win and Keep Customers Using Social Media is designed to equip learners with the skills to effectively engage customers through social media while managing cybersecurity and privacy risks. Learners will be able to:

Interpret and Apply Social Media Terms – Understand key social media terminologies and use them to communicate effectively with customers.
Follow Cyber Security Protocols – Adhere to organisational guidelines to protect information and mitigate risks when using social media for customer communication.
Practice Professional Social Media Etiquette – Apply appropriate online communication norms when interacting with customers.
Respond to Customer Inquiries and Feedback – Provide accurate and helpful responses to customer queries and feedback using social media.
Handle Service Lapses Effectively – Engage with stakeholders to resolve service issues promptly through social media platforms.
Ensure Customer Data Privacy – Follow organisational policies to safeguard customer data and manage digital content securely.

Tools and skills covered include social media platforms, cybersecurity protocols, digital communication, data privacy management, problem-solving, and customer engagement.

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Simple Customer Insights Report
• A What-do-do List

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant
UTAP Eligible
PSEA Eligible

Who Should Attend

Customer Service Representatives, Social Media Managers, Digital Marketing Assistants, Online Community Managers, Sales Associates, Brand Ambassadors, Content Creators, Customer Support Agents, Marketing Coordinators, and E-commerce Assistants

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2023035772

Funding Validity Period

12 July 2023 - 25 Sep 2025

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$171.10	$113.10	$113.10	$171.10	$113.10	$290	$316.10