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Browse our course gallery or use the search bar to find a course that piques your interest.

Popular Courses

  • New

    Operational Staff

    Managing the Media in a Crisis

    This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.

  • New

    Operational Staff

    Managing PR Campaign in a Pervasive Social Media World

    Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a crisis.

  • New

    Operational Staff

    How You Can Support Your Team to Develop Great MarCom Plans

    Acquire skills to support the efforts of the team in developing marketing communications plans.

  • New

    Operational Staff

    Enhance Customer Experience via Digital Engagement Platforms

    In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.

  • New

    Making the Service Vision Come Alive

    Learn how to align the organisation’s strategic direction through this service leadership course.

  • New

    Service Planning and Implementation for Beginners

    This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.

  • Operational Staff

    Learn & Apply – Digital Marketing (Synchronous e-learning)

    Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.

  • Operational Staff

    Work in a Team

    Learn how to work in a team effectively through communication techniques and shared goals.

  • Operational Staff

    Solve Problems and Make Decisions

    Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.

  • Operational Staff

    Communicate and Relate Effectively at the Workplace

    Use effective communication techniques to improve your working relationships with your team.

Featured Courses

  • Managing the Media in a Crisis

    New

    Operational Staff

    Managing the Media in a Crisis

    This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.

    Learn More
  • Managing PR Campaign in a Pervasive Social Media World

    New

    Operational Staff

    Managing PR Campaign in a Pervasive Social Media World

    Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a...

    Learn More
  • How You Can Support Your Team to Develop Great MarCom Plans

    New

    Operational Staff

    How You Can Support Your Team to Develop Great MarCom Plans

    Acquire skills to support the efforts of the team in developing marketing communications plans.

    Learn More
  • Making the Service Vision Come Alive

    New

    Making the Service Vision Come Alive

    Learn how to align the organisation's strategic direction through this service leadership course.

    Learn More
  • Service Planning and Implementation for Beginners

    New

    Service Planning and Implementation for Beginners

    This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.

    Learn More
  • Learn & Apply – Digital Marketing  (Synchronous e-learning)
    Operational Staff

    Learn & Apply – Digital Marketing (Synchronous e-learning)

    Learn the digital marketing principles, theories, trends, and practices in this 5-day "Learn & Apply - Digital Marketing" course.

    Learn More
  • How to handle online challenging customer situations
    Operational Staff

    How to handle online challenging customer situations

    How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...

    Learn More
  • Innovative ways to wow your customers
    Operational Staff

    Innovative ways to wow your customers

    How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...

    Learn More
  • Service Excellence 4.0
    Operational Staff

    Service Excellence 4.0

    Achieve service excellence in the context of the 'new normal,' in both online and offline situations.

    Learn More

All Courses

SSA Academy offers a broad range of courses. To find what’s best for you, explore your options below.

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Management Leadership Courses


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