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    Operational Staff

    Learn & Apply – Digital Marketing (Synchronous e-learning)

    Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.

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    Work in a Team

    Learn how to work in a team effectively through communication techniques and shared goals.

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    Solve Problems and Make Decisions

    Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.

  • Operational Staff

    Communicate and Relate Effectively at the Workplace

    Use effective communication techniques to improve your working relationships with your team.

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    Apply Emotional Competence to Manage Self at the Workplace

    Learn emotional competence and self-awareness techniques to bring about a more positive ‘you’ in the workplace.

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    Comply with Workplace Safety and Health Policies and Procedures

    Learn workplace safety and health policies and procedures applicable to employees at the operations level.

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    Adapt to Change

    Stay employable and competitive by learning to adapt to changes at work.

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    Maintain Personal Presentation and Employability

    Learn to maintain your personal presentation as it affects your employability. Learn the steps that will convince companies to hire you.

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    Develop Personal Effectiveness

    Develop your personal effectiveness at work and learn to maintain a healthy work-life balance.

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    Demonstrate Initiative and Enterprising Behaviour

    Help your boss and team succeed through initiative and enterprising behavior at work. This course will teach you how!

Featured Courses

  • How to handle online challenging customer situations
    Operational Staff

    How to handle online challenging customer situations

    How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...

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  • Innovative ways to wow your customers
    Operational Staff

    Innovative ways to wow your customers

    How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...

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  • Service Excellence 4.0
    Operational Staff

    Service Excellence 4.0

    Achieve service excellence in the context of the 'new normal,' in both online and offline situations.

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SSA Academy offers a broad range of courses. To find what’s best for you, explore your options below.

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