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Featured Courses

  • How to handle online challenging customer situations
    Operational Staff

    How to handle online challenging customer situations

    How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...

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  • Innovative ways to wow your customers
    Operational Staff

    Innovative ways to wow your customers

    How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...

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  • Service Excellence 4.0
    Operational Staff

    Service Excellence 4.0

    Achieve service excellence in the context of the 'new normal,' in both online and offline situations.

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Popular Courses

  • New

    Operational Staff

    Learn & Apply – Digital Marketing (Synchronous e-learning)

    Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.

  • Operational Staff

    Work in Team

    Learn how to work in a team effectively through communication techniques and shared goals.

  • Operational Staff

    Solve Problems and Make Decisions

    Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.

  • Operational Staff

    Communicate and Relate Effectively at the Workplace

    Use effective communication techniques to improve your working relationships with your team.

  • Operational Staff

    Apply Emotional Competence to Manage Self at the Workplace

    Learn emotional competence and self-awareness techniques to bring about a more positive ‘you’ in the workplace.

  • Operational Staff

    Comply with Workplace Safety and Health Policies and Procedures

    Learn workplace safety and health policies and procedures applicable to employees at the operations level.

  • Operational Staff

    Adapt to Change

    Stay employable and competitive by learning to adapt to changes at work.

  • Operational Staff

    Maintain Personal Presentation and Employability

    Learn to maintain your personal presentation as it affects your employability. Learn the steps that will convince companies to hire you.

  • Operational Staff

    Develop Personal Effectiveness

    Develop your personal effectiveness at work and learn to maintain a healthy work-life balance.

  • Operational Staff

    Demonstrate Initiative and Enterprising Behaviour

    Help your boss and team succeed through initiative and enterprising behavior at work. This course will teach you how!

    Work in Team

    Operational Staff

    Work in Team

    Solve Problems and Make Decisions

    Operational Staff

    Solve Problems and Make Decisions

    Communicate and Relate Effectively at the Workplace

    Operational Staff

    Communicate and Relate Effectively at the Workplace

    Apply Emotional Competence to Manage Self at the Workplace

    Operational Staff

    Apply Emotional Competence to Manage Self at the Workplace

    Comply with Workplace Safety and Health Policies and Procedures

    Operational Staff

    Comply with Workplace Safety and Health Policies and Procedures

    Adapt to Change

    Operational Staff

    Adapt to Change

    Maintain Personal Presentation and Employability

    Operational Staff

    Maintain Personal Presentation and Employability

    Develop Personal Effectiveness

    Operational Staff

    Develop Personal Effectiveness

    How to handle online challenging customer situations

    Operational Staff

    How to handle online challenging customer situations

    Innovative ways to wow your customers

    Operational Staff

    Innovative ways to wow your customers

    Manage Workplace Challenges with Resilience

    Managerial Staff

    Manage Workplace Challenges with Resilience

    Develop Personal Effectiveness

    Managerial Staff

    Develop Personal Effectiveness

    Apply Emotional Competence to Manage Self and Others in a Business Context

    Managerial Staff

    Apply Emotional Competence to Manage Self and Others in a Business Context

    Manage Cross-Functional and Culturally Diverse Teams

    Managerial Staff

    Manage Cross-Functional and Culturally Diverse Teams

    Lead Workplace Communication and Engagement

    Managerial Staff

    Lead Workplace Communication and Engagement

    Lead a Virtual Team

    Managerial Staff

    Lead a Virtual Team

    Develop a Work Team

    Managerial Staff

    Develop a Work Team

    Support the Establishment of a Framework for Initiative and Enterprise

    Managerial Staff

    Support the Establishment of a Framework for Initiative and Enterprise

    Solve Problems and Make Decisions on a Managerial Level

    Managerial Staff

    Solve Problems and Make Decisions on a Managerial Level

    Apply Systems Thinking in Problem Solving and Decision Making

    Managerial Staff

    Apply Systems Thinking in Problem Solving and Decision Making

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