Operational Staff
Maintain Personal Presentation and Employability
Learn to maintain your personal presentation as it affects your employability. Learn the steps that will convince companies to hire you.
How to handle online challenging customer situations
How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...
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Innovative ways to wow your customers
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...
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Service Excellence 4.0
Achieve service excellence in the context of the 'new normal,' in both online and offline situations.
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Operational Staff
Work in Team
Operational Staff
Solve Problems and Make Decisions
Operational Staff
Communicate and Relate Effectively at the Workplace
Operational Staff
Apply Emotional Competence to Manage Self at the Workplace
Operational Staff
Comply with Workplace Safety and Health Policies and Procedures
Operational Staff
Adapt to Change
Operational Staff
Maintain Personal Presentation and Employability
Operational Staff
Develop Personal Effectiveness
Operational Staff
How to handle online challenging customer situations
Operational Staff
Innovative ways to wow your customers
Managerial Staff
Manage Workplace Challenges with Resilience
Managerial Staff
Develop Personal Effectiveness
Managerial Staff
Apply Emotional Competence to Manage Self and Others in a Business Context
Managerial Staff
Manage Cross-Functional and Culturally Diverse Teams
Managerial Staff
Lead Workplace Communication and Engagement
Managerial Staff
Lead a Virtual Team
Managerial Staff
Develop a Work Team
Managerial Staff
Support the Establishment of a Framework for Initiative and Enterprise
Managerial Staff
Solve Problems and Make Decisions on a Managerial Level
Managerial Staff
Apply Systems Thinking in Problem Solving and Decision Making
