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Featured Courses

  • Managing the Media in a Crisis

    New

    Operational Staff

    Managing the Media in a Crisis

    This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.

    Learn More
  • Managing PR Campaign in a Pervasive Social Media World

    New

    Operational Staff

    Managing PR Campaign in a Pervasive Social Media World

    Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a...

    Learn More
  • How You Can Support Your Team to Develop Great MarCom Plans

    New

    Operational Staff

    How You Can Support Your Team to Develop Great MarCom Plans

    Acquire skills to support the efforts of the team in developing marketing communications plans.

    Learn More
  • Making the Service Vision Come Alive

    New

    Making the Service Vision Come Alive

    Learn how to align the organisation's strategic direction through this service leadership course.

    Learn More
  • Service Planning and Implementation for Beginners

    New

    Service Planning and Implementation for Beginners

    This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.

    Learn More
  • Learn & Apply – Digital Marketing  (Synchronous e-learning)
    Operational Staff

    Learn & Apply – Digital Marketing (Synchronous e-learning)

    Learn the digital marketing principles, theories, trends, and practices in this 5-day "Learn & Apply - Digital Marketing" course.

    Learn More
  • How to handle online challenging customer situations
    Operational Staff

    How to handle online challenging customer situations

    How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...

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  • Innovative ways to wow your customers
    Operational Staff

    Innovative ways to wow your customers

    How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...

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  • Service Excellence 4.0
    Operational Staff

    Service Excellence 4.0

    Achieve service excellence in the context of the 'new normal,' in both online and offline situations.

    Learn More

Popular Courses

  • New

    Operational Staff

    Managing the Media in a Crisis

    This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.

  • New

    Operational Staff

    Managing PR Campaign in a Pervasive Social Media World

    Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a crisis.

  • New

    Operational Staff

    How You Can Support Your Team to Develop Great MarCom Plans

    Acquire skills to support the efforts of the team in developing marketing communications plans.

  • New

    Operational Staff

    Enhance Customer Experience via Digital Engagement Platforms

    In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.

  • New

    Making the Service Vision Come Alive

    Learn how to align the organisation’s strategic direction through this service leadership course.

  • New

    Service Planning and Implementation for Beginners

    This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.

  • Operational Staff

    Learn & Apply – Digital Marketing (Synchronous e-learning)

    Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.

  • Operational Staff

    Work in a Team

    Learn how to work in a team effectively through communication techniques and shared goals.

  • Operational Staff

    Solve Problems and Make Decisions

    Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.

  • Operational Staff

    Communicate and Relate Effectively at the Workplace

    Use effective communication techniques to improve your working relationships with your team.

    Managing the Media in a Crisis

    New

    Operational Staff

    Managing the Media in a Crisis

    Managing PR Campaign in a Pervasive Social Media World

    New

    Operational Staff

    Managing PR Campaign in a Pervasive Social Media World

    How You Can Support Your Team to Develop Great MarCom Plans

    New

    Operational Staff

    How You Can Support Your Team to Develop Great MarCom Plans

    Enhance Customer Experience via Digital Engagement Platforms

    New

    Operational Staff

    Enhance Customer Experience via Digital Engagement Platforms

    Making the Service Vision Come Alive

    New

    Making the Service Vision Come Alive

    Service Planning and Implementation for Beginners

    New

    Service Planning and Implementation for Beginners

    Work in a Team

    Operational Staff

    Work in a Team

    Solve Problems and Make Decisions

    Operational Staff

    Solve Problems and Make Decisions

    Apply Emotional Competence to Manage Self at the Workplace

    Operational Staff

    Apply Emotional Competence to Manage Self at the Workplace

    Adapt to Change

    Operational Staff

    Adapt to Change

    Maintain Personal Presentation and Employability

    Operational Staff

    Maintain Personal Presentation and Employability

    Develop Personal Effectiveness

    Operational Staff

    Develop Personal Effectiveness

    Demonstrate Initiative and Enterprising Behaviour

    Operational Staff

    Demonstrate Initiative and Enterprising Behaviour

    How to handle online challenging customer situations

    Operational Staff

    How to handle online challenging customer situations

    Innovative ways to wow your customers

    Operational Staff

    Innovative ways to wow your customers

    Manage Process Improvement

    Managerial Staff

    Manage Process Improvement

    Manage Workplace Challenges with Resilience

    Managerial Staff

    Manage Workplace Challenges with Resilience

    Develop Personal Effectiveness

    Managerial Staff

    Develop Personal Effectiveness

    Apply Emotional Competence to Manage Self and Others in a Business Context

    Managerial Staff

    Apply Emotional Competence to Manage Self and Others in a Business Context

    Manage Cross-Functional and Culturally Diverse Teams

    Managerial Staff

    Manage Cross-Functional and Culturally Diverse Teams

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