New
Operational StaffManaging the Media in a Crisis
This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.
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New
Operational StaffManaging PR Campaign in a Pervasive Social Media World
Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a...
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New
Operational StaffHow You Can Support Your Team to Develop Great MarCom Plans
Acquire skills to support the efforts of the team in developing marketing communications plans.
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New
Making the Service Vision Come Alive
Learn how to align the organisation's strategic direction through this service leadership course.
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New
Service Planning and Implementation for Beginners
This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.
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Learn & Apply – Digital Marketing (Synchronous e-learning)
Learn the digital marketing principles, theories, trends, and practices in this 5-day "Learn & Apply - Digital Marketing" course.
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How to handle online challenging customer situations
How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...
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Innovative ways to wow your customers
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...
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Service Excellence 4.0
Achieve service excellence in the context of the 'new normal,' in both online and offline situations.
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New
Operational Staff
Managing the Media in a Crisis
New
Operational Staff
Managing PR Campaign in a Pervasive Social Media World
New
Operational Staff
How You Can Support Your Team to Develop Great MarCom Plans
New
Operational Staff
Enhance Customer Experience via Digital Engagement Platforms
New
Making the Service Vision Come Alive
New
Service Planning and Implementation for Beginners
Operational Staff
Work in a Team
Operational Staff
Solve Problems and Make Decisions
Operational Staff
Apply Emotional Competence to Manage Self at the Workplace
Operational Staff
Adapt to Change
Operational Staff
Maintain Personal Presentation and Employability
Operational Staff
Develop Personal Effectiveness
Operational Staff
Demonstrate Initiative and Enterprising Behaviour
Operational Staff
How to handle online challenging customer situations
Operational Staff
Innovative ways to wow your customers
Managerial Staff
Manage Process Improvement
Managerial Staff
Manage Workplace Challenges with Resilience
Managerial Staff
Develop Personal Effectiveness
Managerial Staff
Apply Emotional Competence to Manage Self and Others in a Business Context
Managerial Staff
Manage Cross-Functional and Culturally Diverse Teams
