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Managing the Media in a Crisis
Managing PR Campaign in a Pervasive Social Media World
How You Can Support Your Team to Develop Great MarCom Plans
Enhance Customer Experience via Digital Engagement Platforms
Making the Service Vision Come Alive
Emerging Leadership (E-LEAD) Programme
High Impact Leadership (HI-LEAD) Programme
Managing Complexities, Ambiguities, Uncertainties, and Unpredictability
Managing the Media in a Crisis
Managing PR Campaign in a Pervasive Social Media World
How You Can Support Your Team to Develop Great MarCom Plans
Enhance Customer Experience via Digital Engagement Platforms
Making the Service Vision Come Alive
New
Operational StaffManaging the Media in a Crisis
This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.
Learn MoreNew
Operational StaffManaging PR Campaign in a Pervasive Social Media World
Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a...
Learn MoreNew
Operational StaffHow You Can Support Your Team to Develop Great MarCom Plans
Acquire skills to support the efforts of the team in developing marketing communications plans.
Learn MoreNew
Making the Service Vision Come Alive
Learn how to align the organisation's strategic direction through this service leadership course.
Learn MoreNew
Service Planning and Implementation for Beginners
This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.
Learn MoreLearn & Apply – Digital Marketing (Synchronous e-learning)
Learn the digital marketing principles, theories, trends, and practices in this 5-day "Learn & Apply - Digital Marketing" course.
Learn MoreHow to handle online challenging customer situations
How will you handle challenging customer service situations in the 'new normal?' Learn appropriate verbal and non-verbal communication techniques to respond to...
Learn MoreInnovative ways to wow your customers
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways...
Learn MoreService Excellence 4.0
Achieve service excellence in the context of the 'new normal,' in both online and offline situations.
Learn MoreNew
Operational Staff
Managing the Media in a Crisis
This course will help you design, develop, and execute a crisis communication plan that aligns with your organisation’s needs.
New
Operational Staff
Managing PR Campaign in a Pervasive Social Media World
Learn how to develop and manage a PR campaign to maintain the organisation’s corporate image and reputation in social media during a crisis.
New
Operational Staff
How You Can Support Your Team to Develop Great MarCom Plans
Acquire skills to support the efforts of the team in developing marketing communications plans.
New
Operational Staff
Enhance Customer Experience via Digital Engagement Platforms
In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.
New
Making the Service Vision Come Alive
Learn how to align the organisation’s strategic direction through this service leadership course.
New
Service Planning and Implementation for Beginners
This service planning course is designed to help learners be flexible as they perform tasks in the service value chain.
Operational Staff
Learn & Apply – Digital Marketing (Synchronous e-learning)
Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.
Operational Staff
Work in a Team
Learn how to work in a team effectively through communication techniques and shared goals.
Operational Staff
Solve Problems and Make Decisions
Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.
Operational Staff
Communicate and Relate Effectively at the Workplace
Use effective communication techniques to improve your working relationships with your team.
Managerial Staff
Apply Emotional Competence to Manage Self and Others in a Business Context