This beginner-friendly course is designed to help learners work smarter by improving workplace processes and performance. Through practical tools such as process analysis, data collection methods, and creative ideation techniques, learners will build competencies to identify root causes of work issues, develop innovative solutions, and monitor outcomes for continuous improvement. Alongside traditional approaches, the course introduces selected AI tools—such as Qualtrics for survey analysis, Otter.ai for interview transcription, and Miro for AI-enhanced brainstorming and mind mapping—that learners can explore to further boost efficiency and creativity in their workflows. Applicable across industries, the skills acquired in this course strengthen employability by enabling learners to optimise workflows, improve productivity, and contribute meaningfully to organisational goals while supporting both job performance and career

What you will learn

This course equips learners with the skills and techniques to review and improve workplace processes for higher productivity and performance. Learners will explore process analysis methods, data collection techniques, and ideation frameworks to generate effective solutions for workplace challenges. They will also evaluate and adjust solutions using structured models, with practical exposure to AI tool applications that complement traditional methods.

Upon completion, learners will be able to:

Review current work practices to identify areas for improvement.

Select and apply suitable process analysis tools such as Flowcharting, SWOT, and Ishikawa Diagrams.

Collect and analyse data using surveys, interviews, and brainstorming, supported by AI tools like Qualtrics (for survey analysis) and Otter.ai (for transcription and summarisation).

Generate innovative ideas using mind mapping, lateral thinking, and ideation techniques, with exposure to platforms such as Miro or MindMeister for AI-enhanced brainstorming and mind maps.

Apply and monitor solutions using the PDCA cycle, supported by AI-driven dashboards and monitoring tools.

Recommend adjustments to optimise work processes and performance results.

Identify and integrate relevant AI tools to support process analysis, data collection, and idea generation in workplace settings.

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Mind Map of a Process Analysis

• Flowchart on Steps to Generate New Ideas

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding
SSG Training Grant
UTAP Eligible
PSEA Eligible

Who Should Attend

Individuals who need to think of new and creative ways to perform their work tasks better irrespective of the job role and sector.

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Accessibility

Our location is wheelchair accessible

Course Reference Number

TGS-2022017661

Funding Validity Period

1 October 2025 to 30 September 2027

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Fees for course starting 1 Jan 2024 onwards

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Before GST)	Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$159.30	$105.30	$105.30	$159.30	$105.30	$270	$294.30