Soft Skills

Facilitate Effective Communication and Engagement at the Workplace Level 3

Acquire skills and knowledge in promoting effective communication within the team; use appropriate
communication, conflict resolution, and negotiation skills to build rapport and relationship with
colleagues, stakeholders and customers; resolve conflicts through negotiation while taking diversity
issues into consideration.

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Foster Team Adaptability Level 3

Acquire skills and knowledge in analysing employability issues in the global context. Learn to
promote personal and professional growth in a team, and use strategies to adapt team members
to the changing conditions and diversity at the workplace for greater productivity and effectiveness.

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Facilitate Effective Work Teams Level 3

Acquire skills and knowledge in facilitating work team activities; learn to improve team performance
by promoting ownership and commitment among team members to reach goals and targets set; maintain
positive relationships among team members with diverse backgrounds, and provide support and
opportunities for individual and team contributions.

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Solve Problems and Make Decisions at Supervisory Level 3

Acquire skills and knowledge in working with a team in practising problem solving and decision-making,
which includes anticipating and identifying potential problems, facilitating team’s effort to resolve
the problem, making appropriate decisions and seeing implementation plans through.

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Foster Initiative and Enterprise in Teams Level 3

Identify areas for continuous improvement; apply strategies to facilitate, motivate, and sustain
initiative and innovation in the team, while also being able to identify and evaluate risks
associated with innovation and initiative at the team level.

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Apply Emotional Competence to Manage Self and Team Level 3

Acquire skills and knowledge in applying self-awareness techniques; model emotional intelligence

principles to facilitate understanding and management of oneself and others in a team; and cultivate

a positive emotional climate at the workplace.

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Maintain Personal Presentation and Employability at Supervisory Level Level 3

Identify personal career goals after determining individual competencies and take steps to realise
career goals by sourcing for job opportunities, preparing for interviews and internalising basic
social etiquette that will boost employability.

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Develop Personal Effectiveness at Supervisory Level 3

Acquire skills and knowledge in establishing personal goals and analysing them to
relate to roles and responsibilities in the achievement of departmental goals. Learn
to manage time effectively by maintaining work-life balance and by managing stress
and personal finances to be an effective team leader or supervisor at the workplace.

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Adapt to Change

Identify global trends and changes that affect the workplace, undertake lifelong learning principles to adapt
to changes for sustained employability, and construct a work ethic that continuously reflects new knowledge
and skills that enhance productivity and effectiveness in a diverse workplace.

Note: This course will be conducted face-to-face and NOT via an online platform.

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Communicate and Relate Effectively at the Workplace Level 1 & 2

Use effective communication techniques to interpret, clarify, analyse, and respond to information received;
and use effective negotiation skills to resolve conflicts for win-win outcomes, taking into consideration
social and cultural differences.

Note: This course will be conducted face-to-face and NOT via an online platform.

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Demonstrate Initiative and Enterprising Behaviour Level 1& 2

Demonstrate innovation and initiative to drive and sustain continuous improvement at the workplace while
identifying, evaluating, and managing risks associated with innovating and taking initiative at an
individual level.

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Solve Problems and Make Decisions at Operations Level 1 & 2

Acquire the techniques in problem solving and decision making, including proactively identifying root
causes to a problem, generating and evaluating alternative solutions, making appropriate decisions and
taking responsibility for the decisions within own circle of influence.

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Work in a Team Level 1 & 2

Apply effective communication techniques to maintain open communication, resolve issues and concerns,
and provide support to team members to achieve individual and team goals.

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Apply Emotional Competence to Manage Self at the Workplace Level 1 & 2

Understand and apply self- awareness techniques and emotional intelligence principles
such as self-confidence, flexibility, conscientiousness, and initiative to manage oneself
at the workplace.

Note: This course will be conducted face-to-face and NOT via an online platform.

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Develop Personal Effectiveness at Operations Level Level 1 & 2

Apply knowledge and skills such as establishing personal goals and relating them to
workplace goals, managing time effectively, maintaining work-life balance, and
managing stress as well as personal finances so as to optimise effectiveness at work.

Note: This course will be conducted face-to-face and NOT via an online platform.

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Maintain Personal Presentation and Employability at Operations Level 1 & 2

Identify personal career goals after determining individual competencies and take
steps to realise career goals by sourcing for job opportunities, preparing for interviews
and internalising basic social etiquette that will boost employability.

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Maintain Workplace Safety and Health Policies and Procedures

Learn the essential skills and knowledge applicable to employees in maintaining workplace

safety and health policies and procedures.

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