Acquire skills and knowledge in promoting effective communication within the team; use appropriate
communication, conflict resolution, and negotiation skills to build rapport and relationship with
colleagues, stakeholders and customers; resolve conflicts through negotiation while taking diversity
issues into consideration.
Acquire skills and knowledge in analysing employability issues in the global context. Learn to
promote personal and professional growth in a team, and use strategies to adapt team members
to the changing conditions and diversity at the workplace for greater productivity and effectiveness.
Acquire skills and knowledge in facilitating work team activities; learn to improve team performance
by promoting ownership and commitment among team members to reach goals and targets set; maintain
positive relationships among team members with diverse backgrounds, and provide support and
opportunities for individual and team contributions.
Acquire skills and knowledge in working with a team in practising problem solving and decision-making,
which includes anticipating and identifying potential problems, facilitating team’s effort to resolve
the problem, making appropriate decisions and seeing implementation plans through.
Identify areas for continuous improvement; apply strategies to facilitate, motivate, and sustain
initiative and innovation in the team, while also being able to identify and evaluate risks
associated with innovation and initiative at the team level.
Acquire skills and knowledge in applying self-awareness techniques; model emotional intelligence
principles to facilitate understanding and management of oneself and others in a team; and cultivate
a positive emotional climate at the workplace.
Identify personal career goals after determining individual competencies and take steps to realise
career goals by sourcing for job opportunities, preparing for interviews and internalising basic
social etiquette that will boost employability.
Acquire skills and knowledge in establishing personal goals and analysing them to
relate to roles and responsibilities in the achievement of departmental goals. Learn
to manage time effectively by maintaining work-life balance and by managing stress
and personal finances to be an effective team leader or supervisor at the workplace.
Identify global trends and changes that affect the workplace, undertake lifelong learning principles to adapt
to changes for sustained employability, and construct a work ethic that continuously reflects new knowledge
and skills that enhance productivity and effectiveness in a diverse workplace.
Use effective communication techniques to interpret, clarify, analyse, and respond to information received;
and use effective negotiation skills to resolve conflicts for win-win outcomes, taking into consideration
social and cultural differences.
Demonstrate innovation and initiative to drive and sustain continuous improvement at the workplace while
identifying, evaluating, and managing risks associated with innovating and taking initiative at an
Acquire the techniques in problem solving and decision making, including proactively identifying root
causes to a problem, generating and evaluating alternative solutions, making appropriate decisions and
taking responsibility for the decisions within own circle of influence.
Apply effective communication techniques to maintain open communication, resolve issues and concerns,
and provide support to team members to achieve individual and team goals.
Understand and apply self- awareness techniques and emotional intelligence principles
such as self-confidence, flexibility, conscientiousness, and initiative to manage oneself
at the workplace.
Apply knowledge and skills such as establishing personal goals and relating them to
workplace goals, managing time effectively, maintaining work-life balance, and
managing stress as well as personal finances so as to optimise effectiveness at work.
Identify personal career goals after determining individual competencies and take
steps to realise career goals by sourcing for job opportunities, preparing for interviews
and internalising basic social etiquette that will boost employability.
Learn the essential skills and knowledge applicable to employees in maintaining workplace
safety and health policies and procedures.
SME > 21 years old
21-39 years old
≥ 40 years old