Apply systems thinking tools to assess problems so as to formulate and implement
solutions to address organisational issues typically encountered by managers.
Lead workplace communication by evaluating and identifying gaps and barriers in workplace
communication. Develop and communicate plans to implement communication strategies
and mechanisms. Assess a negotiation situation, develop negotiation strategies, and
conduct negotiation to achieve organisational goals and win-win outcomes.
Apply strategies to create, promote, and sustain a culture of continuous improvement,
initiative, and innovation in an organisation, as well as identify, evaluate, and manage
the associated risks.
Apply emotional intelligence principles to assess and manage oneself and others,
acquire awareness of the environment, express empathy, guide others, uphold integrity,
and build bonds with others in a business context.
Leverage traditional and new media tools to develop personal branding and create a professional image
through the conduct of market research, networking, and presentation to achieve personal career goals.
Analyse employability issues for oneself and the organisation in the local and global contexts
and contribute to the development of a learning organisation that can operate effectively in
the knowledge-based economy by adapting to change and diversity.
Establish teams, delegate tasks, and allocate resources for teams to achieve organisational goals.
Cultivate open communication and teamwork; and monitor, evaluate, and recognise the progress
and performance of teams in a managerial role.
Apply resilience techniques to resolve unexpected challenges. Assess the resilience level
of the business, examine existing gaps, and close them using resilience techniques.
Optimally manage multicultural teams with members belonging to different organisational functions
to maximise efficiency and achieve synergy. Establish an effective communication system and employ
effective strategies in communication and conflict resolution within and among teams.
Acquire skills and enhance understanding of knowledge management concepts and their role
in an organisation. These include using relevant ICT tools for knowledge management and
resolving related problems.
Apply ICT at the workplace, which includes analysing the roles of ICT in organisational performance
and facilitating development and acquisition of ICT infrastructure and tools that will identify an
prevent problems at the workplace.
Conduct productivity diagnosis by recommending areas for improvement, establishing
productivity goals and strategies, and developing a performance management system.
Facilitate the implementation of a productivity framework according
to a productivity roadmap and developed action plan.
Learn and comply with the workplace safety and health policies and procedures
that are applicable to employees at operations level.
Analyse the need for virtual collaboration in achieving organisational goals and objectives.
Establish a virtual team and supporting infrastructure to operationalise virtual collaboration.
Foster cohesion and commitment among virtual team members towards common goals and
objectives. Manage virtual team’s performance in line with goals and objectives set.
Bring resources and processes together to achieve the organisation’s productivity goals using a
variety of process improvement methodologies such as process mapping, analysis, and process redesign.
Apply knowledge and life skills such as establishing personal goals and evaluating
them to justify roles and responsibilities in achieving organisational goals. Manage
time effectively, maintain organisational work-life balance, manage stress and
personal finances to be an effective manager at the workplace.
Identify and examine causes of performance deficiency and their impact on systems
and resources; manage team dynamics in group discussion to identify root causes(s),
and apply problem-solving tools and techniques to address performance deficiency.
SME > 21 years old
21-39 years old
≥ 40 years old