Supervise Quality Procedures – Level 3
Generic Manufacturing Skills (GMS)

About Course

Have the skills and knowledge of quality procedures and in putting them into practice at the workplace.


Course Outline

  • Communicate organisational communication policies and procedures to staff and monitor their compliance.
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures.
  • Promote effective communication among staff taking into account diversity issues.
  • Use appopriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
  • Assess conflict situation and develop appropriate conflict resolution strategies.
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques.


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