Solve Problems and Make Decisions – Level 1 (Operations)
Workplace Skills (WPS)

About Course

Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions and taking responsibility for the decisions within own circle of influence.

Course Outline

  • Recognize symptom(s) that could lead to potential problem(s) at the workplace.
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified.
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques.
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved.
  • Generate and select ideas to solve the problem using creative and logical thinking.
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s).
  • Develop an action plan for implementation of the chosen solution(s).
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication.
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary.
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future.

2 days (16.00 hours)

Mode of Training:
Part Time
Full Time

Reference No.:

Funding Validity Period:
01 Jan 2019 – 24 Feb 2021

NON-SME SME > 21 years old Foreigner
21-39 years old ≥ 40 years old
$70.20 $44.20 $44.20 $278.20

Terms and Conditions

Note: All prices are inclusive of 7% GST. GST is computed based on full course fee.


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