Empower your retail workforce through courses aligned with the Progressive Wage Model scheme. Equip your employees with the necessary skills and knowledge to thrive in the dynamic retail sector, fostering efficiency and customer satisfaction.
Effective 1 September 2022, employers must meet the PWM requirements in order to renew existing work passes or apply for new work passes. Employers must ensure that their Singapore citizen and PR retail workers meet the retail PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
New
Enhancing Customer Experiences via Digital Engagement Platforms
In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.
Adapt to Change
RET-CHG-1001-1.1 Keep Up With the Changing Times
How to Handle Challenging Online Service Situations? (Classroom & Asynchronous e-learning)
RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro