Facilitate Effective Work Teams – Level 3 (Supervisory)
Workplace Skills (WPS)

About Course

Acquire skills and knowledge in facilitating work team activities; learn to improve team performance by promoting ownership and commitment among team members to reach goals and targets set; maintain positive relationships among team members with diverse backgrounds, and provide support and opportunities for individual and team contributions.


Course Outline

  • Provide and clarify with team members on work-related information using appropriate communication techniques.
  • Involve team members in the planning of work activities to promote ownership and commitment to work plan.
  • Delegate duties and responsibilities taking into consideration the competencies of individual team members.
  • Communicate thoughts and feelings to justify a position and responsibilities assigned to team members, and persuade and influence them.
  • Communicate to team members the importance and interdependence of each team member’s role, and promote the benefits of diversity within the team.
  • Communicate and agree on individual and team goals, as well as targets to be achieved.
  • Provide opportunities for team members to contribute ideas and skills, as well as maintain positive relationships among them.
  • Provide resources, assistance and support needed by team members to complete projects or work activities.
  • Analyse project control reports and performance assessment results to ascertain team performance, and provide feedback and criticism to team members using appropriate communication techniques.
  • Communicate team performance and related issues of concern to management, as well as provide recommendations to address them.
WTS* NON-SME SME > 21 years old Foreigner
21-39 years old ≥ 40 years old

Terms and Conditions

*Applicable to Workfare Training Support (WTS) participants with valid supporting documents. Participants must be Singaporeans, 35 years and above with income of not more than $2,000 per month, or 13 years and above for participants with disabilities (PWDs).

Note: All prices are inclusive of 7% GST. GST is computed based on full course fee.


SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com

A message for our customers

The well-being of our trainees and staff is of utmost priority. In light of the COVID-19 situation, we have stepped up precautionary measures to create a safe environment for you at SSA Academy.

The measures include:

1. For course participants, visitors and staff

• Temperature taking at the reception desks
• Administration of Health and Travel Declaration

2. Provision of hand sanitisers at reception desks

3. Increased frequency of cleaning and disinfecting of common areas such as training rooms, break area, and staircase handrails

Participants or staff who are unwell are required to consult a doctor and rest at home. In addition, we have put in place a Business Continuity Plan, which we can activate when necessary.

Course participants who are attending training within our premises are encouraged to practise good hygiene. Those who are unwell will be asked to make alternative training arrangements.

SSA Academy will continue to monitor the situation actively and take appropriate measures or additional precautions if necessary.

To receive the latest official updates regarding the COVID-19 situation, register at go.gov.sg/whatsapp.

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