Solve Problems and Make Decisions

Register Now

Solve Problems and Make Decisions

Register Now
Solve Problems and Make Decisions


Recommended for Supervisory Staff

Eligible Grant

  • SSG Training Grant

Course Description

Your team needs to be able to work well together so it can meet targets effectively and efficiently. You need to be able to decide quickly on any problems that may arise affecting team performance.  

This course covers proactively identifying a problem’s root causes and generating and evaluating alternative solutions. Strengthen your teamwork through good problem-solving and decision-making skills. Learn to identify potential problems, facilitate the team’s effort to resolve problems, make appropriate decisions, and implement plans successfully.


Learning Outcomes

  • Identify symptom(s) that could lead to potential problem(s) at the workplace.
  • Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered.
  • Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning.
  • Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques.
  • Faciliate generation of solutions to solve problem(s) by encouraging creativity among team members.
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria.
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and considers the impact to self and team.
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources. Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan.
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference.

Mode of Delivery

  • Synchronous e-Learning
  • In-person Classroom
  • Blended Synchronous and In-person Classroom
  • Blended Synchronous e-Learning

Course Duration

16 hours

Course Fee

Singaporean (Including GST) Full course fee (Before GST)
Self-Sponsored 21-39 years old / Permanent Residence > 21 years old > 40 years old
$70.20 $44.20 $260

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