Prompt problem-solving and decision-making significantly affect team output and performance. Learn to identify potential problems, facilitate team effort to resolve issues, make appropriate decisions, and implement plans successfully. This course is designed to help your team work together to decide on problems quickly and provide solutions.

What you will learn

• Identify symptom(s) that could lead to potential problem(s) at the workplace.
• Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered.
• Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning.
• Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques.
• Faciliate generation of solutions to solve problem(s) by encouraging creativity among team members.
• Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria.
• Develop an implementation plan that addresses the root cause(s) of the problem(s) and considers the impact to self and team.
• Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources. Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan.
• Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference.