As a manager, much of what you do is solve problems and make decisions. Are you having trouble in this part of your job? Are you procrastinating over making a decision for fear of making the wrong one? You have a point because how you approach a problem will have lasting repercussions in the organisation.

Problems come in all sizes and complexities, from daily nuisances to crises. You need to be able to diagnose the situation carefully to come up with the correct solution. You cannot rely on knee-jerk reactions but you also cannot put off making decisions as problems may accumulate or worsen over time. 

Is there a structured approach to problem solving? Yes, there is. In this course, you will be trained to systematically think through facts and diagnose situations. Learn to identify, examine, and address the causes of performance deficiencies in your team.  With the proper problem-solving and decision-making techniques, you will help your organisation thrive and prosper. 

• Apply logical deduction to anticipate and detect problems at the workplace.
• Learn how to use the elimination process, objective reasoning, and process questioning.
• Analyse the root cause of problems using problem-solving tools and techniques.
• Encourage creativity through the use of available technology.
• Review feedback on the problem-solving solutions and make adjustments when necessary.