Service leaders are expected to translate the organisation’s service vision into their daily tasks and be proactive in responding to customers’ changing needs. Foster more meaningful and fulfilling work and motivate your team to execute stellar customer service performance.

What you will learn

Explain clearly his/her own role to support the organisation’s identity.
Model service delivery that aligns with the organisation’s strategic direction.
Monitor own service delivery performance based on organisation’s SOPs.

Course Details

Eligible Grant

SSG Training Grant

Course Duration

Trainer-led facilitation (in-person) = 14.5 hours Assessment = 1.5 hours (in-person)

Mode of Delivery

In-person Classroom

Course Reference Number

TGS-2021009018

Funding Validity Period

8 Oct 2021 - 7 Oct 2023

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs		Full Course fee (Include GST)
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$232.00	$152.00	$152.00	$232.00	$152.00	$432.00