New

Making the Service Vision Come Alive

RET-CES-1014-1.1

From $152.00 only

New

Making the Service Vision Come Alive

RET-CES-1014-1.1

From $152.00 only

Making the Service Vision Come Alive

Service leaders are expected to translate the organisation’s service vision into their daily tasks and be proactive in responding to customers’ changing needs. Foster more meaningful and fulfilling work and motivate your team to execute stellar customer service performance.

What you will learn

  • Explain clearly his/her own role to support the organisation’s identity.
  • Model service delivery that aligns with the organisation’s strategic direction.
  • Monitor own service delivery performance based on organisation’s SOPs.

Course Details

Eligible Grant

  • SSG Training Grant

Course Duration

Trainer-led facilitation (in-person) = 14.5 hours Assessment = 1.5 hours (in-person)

Mode of Delivery

  • In-person Classroom

Course Reference Number

TGS-2021009018

Funding Validity Period

8 Oct 2021 - 7 Oct 2023

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED SMEs NON-SMEs Full Course fee (Include GST)
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$232.00 $152.00 $152.00 $232.00 $152.00
$432.00

All prices are inclusive of 8% GST. GST is computed based on full course fee.

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