From $171.00 only
SkillsFuture Credit Eligible
From $171.00 only
SkillsFuture Credit Eligible
This course is about enabling you to optimise customer insights with a view to anticipating emerging trends and patterns. This in turn will enable you to recommend appropriate strategic directions for the organisation.
• Service philosophy and its relationship with vision and mission of your organization
• Strategies to design customer experience philosophies
• Business strategies to adopt to improve customer experience
• Top 5 emerging industry and market trends
• Measuring the impact of market trends on customer experience
You will produce 2 Work-Related Projects which you can use immediately at your workplace:
• Proof of Concept for an Org-Wide Service Culture
• Strategic Plan to Improve CX
Eligible Grant
Who Should Attend
Individuals or workers who have the potential to contribute and/or support their organisations in achieving business resilience and transformation.
Course Duration
14 hours
Mode of Delivery
*Terms and conditions apply
| SELF-SPONSORED | SMEs | NON-SMEs | Full Course Fee | ||
|---|---|---|---|---|---|
|
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
≥ 40 yrs old
|
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
|
Singaporeans
≥ 40 yrs old
|
|
|
Course Fee Funding
50%
|
Course Fee Funding
70%
|
Course Fee Funding
70%
|
Course Fee Funding
50%
|
Course Fee Funding
70%
|
|
| $261.00 | $171.00 | $171.00 | $261.00 | $171.00 |
$486.00
|
All prices are inclusive of 8% GST. GST is computed based on full course fee.
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