This course is about enabling you to optimise customer insights with a view to anticipating emerging trends and patterns. This in turn will enable you to recommend appropriate strategic directions for the organisation.

What you will learn

• Service philosophy and its relationship with vision and mission of your organization
• Strategies to design customer experience philosophies
• Business strategies to adopt to improve customer experience
• Top 5 emerging industry and market trends
• Measuring the impact of market trends on customer experience

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Proof of Concept for an Org-Wide Service Culture
• Strategic Plan to Improve CX

Course Details

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding

Who Should Attend

Individuals or workers who have the potential to contribute and/or support their organisations in achieving business resilience and transformation.

Course Duration

14 hrs

Mode of Delivery

In-person Classroom

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$261.00	$171.00	$171.00	$261.00	$171.00