New

Optimising Customer Insights to Drive Business Performance

From $171.00 only

SkillsFuture Credit Eligible

New

Optimising Customer Insights to Drive Business Performance

From $171.00 only

SkillsFuture Credit Eligible

Optimising Customer Insights to Drive Business Performance

This course is about enabling you to optimise customer insights with a view to anticipating emerging trends and patterns. This in turn will enable you to recommend appropriate strategic directions for the organisation.

What you will learn

• Service philosophy and its relationship with vision and mission of your organization
• Strategies to design customer experience philosophies
• Business strategies to adopt to improve customer experience
• Top 5 emerging industry and market trends
• Measuring the impact of market trends on customer experience

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Proof of Concept for an Org-Wide Service Culture
• Strategic Plan to Improve CX

Course Details

Eligible Grant

  • SkillsFuture Credit
  • up to 70% WSQ funding

Who Should Attend

Individuals or workers who have the potential to contribute and/or support their organisations in achieving business resilience and transformation.

Course Duration

14 hours

Mode of Delivery

  • In-person Classroom

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

SELF-SPONSORED SMEs NON-SMEs Full Course Fee
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$261.00 $171.00 $171.00 $261.00 $171.00
$486.00

All prices are inclusive of 8% GST. GST is computed based on full course fee.

Contact Us

Enroll Now

Click the buttons below for the course schedule

Self-Sponsored
Company-Sponsored

Contact Us

Scan or click QR code to WhatsApp

Download our e-brochure today!

    By clicking Download, you agree to our Privacy Policy.