Solve Problems and Make Decisions

Register Now

Solve Problems and Make Decisions

Register Now
Solve Problems and Make Decisions


Recommended for Operational Staff

Eligible Grant

  • SSG Training Grant

Course Description

How do you nip a problem in the bud? How your team members work with each other impacts your own performance and your team’s ability to meet goals. It is, therefore, in everyone’s best interest to learn problem-solving and decision-making techniques that will allow you to help keep the team working well. This course covers proactively identifying a problem’s root causes and generating and evaluating alternative solutions. Learn to make appropriate decisions and take responsibility for the decisions within your own circle of influence.


Learning Outcomes

  • Recognize symptom(s) that could lead to potential problem(s) at the workplace.
  • Identify deviations from organisational norms and SOPs based on symptom(s) identified.
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques.
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved.
  • Generate and select ideas to solve the problem using creative and logical thinking.
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s).
  • Develop an action plan for implementation of the chosen solution(s).
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication.
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary.
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future.

Mode of Delivery

  • Synchronous e-Learning
  • In-person Classroom
  • Blended Synchronous and In-person Classroom
  • Blended Synchronous e-Learning

Course Duration

16 hours

Course Fee

Singaporean (Including GST) Full course fee (Before GST)
Self-Sponsored 21-39 years old / Permanent Residence > 21 years old > 40 years old
$70.20 $44.20 $260

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