Are you losing money and customers? Do you have a fabulous product yet your ROI continues to suffer? Do you have loyal customers yet your competitors seem to steal a few more from you every day?

Check your quality systems and processes. Do you have a quality management system in place that ensures your business is producing, documenting, controlling, and delivering products and services in ways that satisfy the ever-changing requirements of your customers? 

If not, then you should consider taking this course, which will help you design a well-thought-out strategy to simplify and improve the efficiency of your business processes. The goal is to keep up with product innovation as you continue to maintain the desired level of excellence in your products and services.

• Understand national/international quality standards.
• Manage workplace quality system requirements.
• Understand the scopes of quality systems and processes.
• Manage customer expectations.
• Understand the dimensions of quality.
• Apply communication techniques.
• Use statistical process control tools for measuring and tracking of quality performance.
• Manage the quality issues resolution process.